[Resolved] Flipkart — new laptop is faulty company not replacing.

kedart97

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 401107
Website:	www.flipkart.com

I have ordered Lenovo Ideapad Core i5 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) IP 320E-15IKB Laptop for 38160 on 12th June 2018.

Order No: Od[protected]

Incident: IN[protected]

When I received the laptop it was not booting, I called flipkart they told me to contact the Lenovo Support.

Even Lenovo people couldnt resolve the Issue on phone so on 22 nd June 2018 as per return policy I asked for the replacement.

Earlier Flipkart orders section said they will send the technician by 28th June 2018 and after that they will replace it. I even got the call for the same saying that technician will visit.

But without a Visit and and support next day they updated that the issue is resolved and the replacement is cancelled.

And Flipkart said, Cancelled on Tue, Jun 26th as issue resolved by troubleshooting.
Kindly sort this issue as soon as possible.

Flipkart has really disappointed me by such service experience.

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Jul 30, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Flipkart Customer Care's response We will revert on it.

Jul 04, 2018

Updated by kedart97 Hello,

Today I got a call saying Lenovo person will call to solve my Laptop issue.

I dont understand that if the technician visit is scheduled on 6th of July and then replacement, then why they will call me cause I am not a technical person to carry out technical things on brand new laptop. And it is my new laptop why aren't you people solving my problem by visiting and replacing it.

Flipkart is just misleading me by communicating things which are not helping to solve the issue but diverting things in different directions.

If you cannot handle or solve this thing at your level then I have no other option to address this issue to Mr. Kalyan Krishnamurthy.

Regards,
Kedar Tilve.