[Resolved] Flipkart — no one came for pickup
Vvasundhra sharma on Mar 18, 2018
I had ordered philips hair straightener on march 2nd 2018 n i recieved a different product which was delivered on march 10 2017and i had put in a return request on the very same day. I got a confirmation from flipkart saying that they would be arranging for the pick up.
From march 12th onwards, i have been receiving a sms that says that the product would be picked up today, but no one shows up to collect the product. I called the pickup person he said he will come in evening but did shows up to collect. The next i got the same sam but no one answers the call on the number of the delivery person, as provided in the smses.
I called the customer care and the executive then informed me that the number that product will be picked up by 15th march 7pm. I called the piickup person he said that he is will come in evening n again no1 showed up to pickup. Then i recieved a mail that wait till 16th march again no1 came to collect the item. Then again i recieved mail that the problem will be solved by 17th march. I. E today but no1 came n i didn’t recieved any mail or call.
It's such a mess that has been created. Kindly help.
Please find below the details of the order as well as the return -
Order id - od[protected]
Its been such a horrible experience. Please find below photos of the smses that i have received from flipkart regarding this
Complaint marked as Resolved Apr 19, 2018
[Mar 18, 2018] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response Mar 19, 2018
We will revert on it.
Verified SupportFlipkart Customer Care's response May 28, 2018
Customer raised a complaint related to return request and issue in product pick up. We have interacted with the customer and customer told issue resolved and refund has been reflecting in account. Hence, closing the complaint from our end.
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