[Resolved] Flipkart — no response from flipkart or jeeves regarding extended warranty of 25l ifb microwave | |
We purchased a microwave from ifb from flipkart on[protected] and purchased additional 2 years warranty along with it from jeeves flipkart, which is valid from[protected] to[protected].. When our microwave suddenly stopped working on[protected]. We called jeeves several times but didn’t get any response from them. Then we sent our 1st mail to jeeves support on[protected]. On getting no positive response we followed up on the same mail on[protected],[protected],[protected],[protected],[protected] and[protected]. Even after that we didn’t receive any positive response from jeeves apart from “we are looking into it”. Then we made a complaint in social media platform (Tweeter) to flipkart[protected] and followed up on it[protected] and[protected]. Even then we didn’t get any positive response. Finally, after being chasing flipkart and jeeves for more than a month we called ifb and got it repaired for ₹2500 (₹2150 repair charge+₹350 technician charge) by paying from our own pocket despite having warranty. Finally today on[protected], we got a call from flipkart saying we are working kn your complaint please provide us some more details and time. Below are the additional warranty purchase details from jeeves flipkart: Details: Plan name extended warranty 2 year by flipkart protect Plan id jppoffk1258379 Plan start date dec 21, 2019 Plan end date dec 20, 2021 Device name ifb 25 l convection microwave oven Device model 25sc4 Device serial number [protected] Please help to look into this and take necessary action against jeeves/flipkart. Was this information helpful? | |
Sep 9, 2020 Complaint marked as Resolved After following up for almost 2 months, flipkart paid the compensation amount for the product. Flipkart customer support has been notified about the posted complaint. Verified Support Aug 11, 2020 Flipkart Customer Care's response We will revert on it.
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