[Resolved]  Flipkart — no response from flipkart team

Address:

2/815, Sector-H, Jankipuram, Lucknow, Uttar Pradesh, 226021

Hi my name is prasoon tiwari and my flipkart registered mail id is rajatdude. [protected]@gmail.com. I have ordered a product 19 aug 2019 (Msi gf core i5 9th gen - (8 gb/1 tb hdd/windows 10 home/4 gb graphics) gf63 thin 9rc-629in gaming laptop) from flipkart and i received the product on 22 aug 2019. But when i opened the product is defective. When i submitted the request for replacement the product but 2 times cancel my replacement request then i submitted refund request. (Return id -[protected]) i have called the support team several times but didn't get any response from their side till now. Every time i call them, i only get to hear that i'll get a call from them within 24 hours but never get a call. Please look to this issue sternly because this is ruining a lot of my time without much action taken till now. A technical visit has been confirmed by you till 8th september but no one contacted me after that, there had been no technical visit from your side. All my work is pending at this stage and it's really very irresponsible of your flipkart team to be so inactive in such scenarios. Please look into and take strick steps regarding this.