[Resolved]  Flipkart — non grant of refund against supply of fake product

Dear sir,
Re : order no : od[protected]

I had ordered for nike sport shoes. But fake nike shoes have been supplied.

I tried to return the shoes through my flipkart account. It asked me how i would like to have refund. Two option pops up :
A) credit to pay wallet account, b) transfer to bank account.

On choosing first option, the site does not send 5 digit otp to complete the procedure. I tried at least three times but no otp was sent, as claimed in caption that otp sent on [protected].

I therefore tried second option of bank. Submitted all details of bank account and bank was successfully added and registered too. But when i opt for bank option, it asks me to select bank. However, there is no provision on screen to select the bank. Transaction fails again.

I believe that flipkart is avoiding the registration of reason (Fake supply) for return.

Flipkart owes a compensation for :

1) causing harassment to customer, first by dispatching fake product and second by not granting refund as per return policy.
2) causing wastage of time and energy pursuing simple transaction involving refund of rs 805.

Regards,
Hitendra mehta
India
[protected]