Flipkart — Not entertaining complaint on defective phone (Moto G, 2nd Gen)

Address:

Sundargarh, Odisha

Order No. OD[protected] Return ID: 19433455 I ordered a Moto G, 2nd Generation from Flipkart on 28th April. Got it on 30th April. The bottom speaker is defective, there is a crackling sound whenever any call/message comes or when I play a song/video. So I tried to call Flipkart and tell them this issue, demanding a replacement. They told me to download Smartchk app, and said they'd send a link. It has been three days since I raised a complaint, and they haven't sent me a link yet. I call their customer support and all they say is: "Yes sir, we'll send you a link". Then their "technical team" calls me and tells me I had to install the app before talking to them. How will I do that if you guys don't send me the link? I've read about Flipkart using Smartchk app as a diagnostic and denying replacement claims if the diagnostic app fails to detect any problems. How will a diagnostic app detect a faulty speaker (hardware defect)? This is disappointing on Flipkart's behalf. Trying to absolve themselves of all guilt. What if they had sent a phone with a broken screen? A missing back? Would their "diagnostic app" diagnose that? Motorola's Service Center are asking me to contact Flipkart for a replacement. Flipkart is asking me to spin around in circles.