[Resolved] Flipkart — not giving the refund back to my account for order od[protected] | |||
I ordered 'apple iphone 7 (Black, 32 gb) from flipkart (Seller supercomnet fssai no[protected] on 13th may 2018 for rs.37098 post discounts and exchange using my hdfc debit card on no cost emi. My order id for the same is 'od[protected]'. I cancelled my order on 15th may 2018 and i got email confirmation from flipkart on the same stating that i will receive my refund by 23rd may but i did not get the refund yet. So i raised this issue and got ticket number in[protected] which is supposed to be resolved by 28th may. On 27th may i got call from flipkart backend team that they have refunded amount and it should be reflecting in my account and they said they will share refund reference number from the seller which is[protected] and asked me to check with my bank on refund. On checking with bank they confirmed that they don’t see any refund against the given reference number and even sent me email confirmation on the same. Also my bank even advised me to share my bank statement with flipkart, to ensure flipkart that still there is no refund reflecting in my account. I shared my bank statement as well with flipkart team. Till date i have not received my refund and bank is processing my first emi on june 5th for rs.4122 and bank confirmed that only when they receive the refund from flipkart they will be able to cancel the loan and if they don’t receive the refund before 5th they will charge the emi and once emi is debited from my account then they said they can’t refund it. I am trying to get update on my refund from flipkart and everyday from may 28th, i get same response that “ my issue will be resolved in 24hours and backend team will contact me.” and also most of the times the executive with whom i talk on phone will say he/she will transfer the call to his/her superior and most of time they will disconnect my call without transferring. Now till today i have not got any resolution or calls from backend team. I have sent plenty of email to the team with all these updates but still they never get back to me. I never expected this kind of service from flipkart. I do not want to pay emi for product which i have cancelled. Can you kindly help me to get my refund immediately before my bank charges me the emi. Was this information helpful? | |||
Jul 17, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jun 03, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Jun 08, 2018 Flipkart Customer Care's response Customer complain was refund related, so apologized and info gvn refund is completed, but since he was saying it is not reflecting so suggested to raise charge back from bank, customer agreed and closed the complain from our end.
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 1 Comment | |||
Comments
I have not got any update on my request. As I have told in my previous email, bank has charged me EMI today but I have cancelled the product. Because you have not refunded the money, bank has charged me EMI. Never expected this kind of service from Flipkart. I want my money back
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