[Resolved]  Flipkart — not issuing refund or replacement for defective product(oppo f3 plus)

Website:

flipkart.com

I ordered 2 products (Oppo F3 Plus Black & Oppo F3 Plus White) on[protected] through FLIPKART.COM and i paid Rs.34, 518/-. They offered Rs.11, 760/- for exchange of my old mobiles. So Totally i paid Rs.46278. The white mobile is good and no problem on this. But my black phone has battery and heating issue. So, i requested for return on 26-03-18. They arranged some technician from JEEVES for troubleshoot my mobile. He came and checked my mobile about 15 minutes and said it is in average condition. So flipkart cancelled my return request. Again i requested for return on 26-03-18 evening. Again flipkart arranged some technician on 28-03-18 and he came and checked my mobile for 20 minutes. He said it is high performance display and processor so the battery will drain faster but it is not an issue. So flipkart rejected my return again. I called flipkart call centre for several times they simply telling we can't do anything you have to go for oppo service centre because of 2 times technician visit. Flipkart having 10 days replacement policy but i completed only 8 days. Now they are not giving replacement or refund or response. I disappoint with flipkart.
Order Id - OD[protected]
I have also enclosed order details and screen shots of battery temperature.