Flipkart — Not providing any resolution | |
Sir/Madam, While I am purchasing the TV I also purchased Flipkart Complete TV Protection Plan for 3 years. Now in my TV lines are appearing on TV display. So I was raised a compliant on this on 29th Of March complaint number : TVIN[protected] after 3 days i.e., 02 April 2021 the MI SERVICE CENTER INSPECTION AGENT (Not an Jeeves Inspection Agent) CAME AND INSPECTED MY TV, after total Inspection of tv he saw one small line (mark) on TV display and requested me to raise an service request from Jeeves Complete Protection Plan as it was an out of warranty from Brand of 1 year, But when I cleaned the screen with cloth the small line was wiped off (gone) on tv display, So I raised a compliant again Jeeves on 6th April 2021 complaint number : M892752 the agent was requested to wait for 2 days for inspection after 2 days. I got mail from Jeeves said that they said to contact Flipkart so I contacted Flipkart on 11th April 2021 they raised a complaint on this and after so many days calling and mailing regularly they responded and agreed to provide the refund amount of 80% of TV value i.e, RS.18, 506 /- on 20th April 2021. After 3 days they said to provide claim ID from Jeeves side and I said that they didn`t gave me any claim ID, So as per request after so many times I mailed to Jeeves to provide claim ID they mailed that is Plan ID and Claim ID is both are same. After that mail I am again shared the same screenshot of the mail from the Jeeves to Flipkart. Then the Flipkart said to wait for 2 more days to process the request. But on today they said that there is a scratch on the tv so we can`t provide the resolution from our side. I was already said that there are not even a single scratch on my TV. I am also attached all the pictures of my TV and e-mail conversations. I am also have the call recordings of the conversations. Sometimes they didn`t even respond to my issue from JEEVES . and I wasted a lot of valuable time of 1 month and I need refund of money and compensation. Flipkart Order ID : OD[protected], Flipkart Complaint ID : IN[protected] Contact Number: [protected] E-mail: [protected]@gmail.com
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Flipkart customer support has been notified about the posted complaint. Verified Support Apr 30, 2021 Flipkart Customer Care's response We will revert on it.
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Comments
#Flipkart not giving resolution Tricking by making new tickets on same issue and extending time#
Hello sir
My name is William
My mobile number is [protected]
I made a purchase of poco C31mobile rs 8999 on 23=frebruary through Flipkart Paylater and it was converted as 6months emi.
In my flipkart application i made my 1St emi payment earlier on 27th February.but it was not updated in your system. I contacted idfc customer support and they confirmed payment updation.. Flipkart doest update d my payment and blocked my paylater account.I contacted Flipkart customer support several several times..they told me to wait untill 9th march.But no resolution and response still now 18th march
Still it is showing due as 1782rs.
We love Flipkart but it should not beome headache
Iam attaching my payment receipts.
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Hello sir
My name is William
My mobile number is [protected]
I made a purchase of poco C31mobile rs 8999 on 23=frebruary through Flipkart Paylater and it was converted as 6months emi.
In my flipkart application i made my 1St emi payment earlier on 27th February.but it was not updated in your system. I contacted idfc customer support and they confirmed payment updation.. Flipkart doest update d my payment and blocked my paylater account.I contacted Flipkart customer support several several times..they told me to wait untill 9th march.But no resolution and response still now 18th march
Still it is showing due as 1782rs.
We love Flipkart but it should not beome headache
Iam attaching my payment receipts.
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My name is William
My mobile number is [protected]
I made a purchase of poco C31mobile rs 8999 on 23=frebruary through Flipkart Paylater and it was converted as 6months emi.
In my flipkart application i made my 1St emi payment earlier on 27th February.but it was not updated in your system. I contacted idfc customer support and they confirmed payment updation.. Flipkart doest update d my payment and blocked my paylater account.I contacted Flipkart customer support several several times..they told me to wait untill 9th march.But no resolution and response.still now there is no resolution from their side
Still it is showing due as 1782rs.
I contacted many times but they are tricking and extending the time.
We are having so much hadaches in our daily life and Flipkart is being one.
We love Flipkart but it should not beome headache.
Iam attaching my payment receipts