Flipkart — Not replace/Refund of Moto E

Hello Sir
Greetings for the day

This is with reference to above subject Matter, I would like to inform you
that I am regular customers of flipkart. I have placed one order for
Motorola mobile - moto E. Order ID is OD[protected]
.
The product I received is Defective. Mobile got switched off Automatically.
One Month has not passed and mobile is found to be defective.

I feel regret to inform you that such Defective items are being delivered
from flipkart which has good reputation in market. I tried to contact on
your toll free no. [protected] but going through that process, it is not
allowing for replacement/Return of my previous order. I sent mail and got reply that it will not be Replaced/refunded as it's more than 10 days passed? So does this mean that if I would find this on 11th day than also the same will not be Replaced/Refunded?

Kindly request you to do needful regarding the matter.

Looking for you positive and favourable response for the same.

In case of any query please let me know.

Thanking you

Warm regards
Khodidas Sojitra
[protected]