Flipkart — not responding to my complaint

Address:

Patna, Bihar

I have bought lenovo mobile A 7000 from flipkart the online store. I received it a few days before. I just opened it to check whether it is working or not. I tried to insert the Sim in the Sim slot but I found it difficult, so I din't tried to insert it forcefully, it may cause product defective then it would be difficult for me to replace it. I checked the site that whether they replace it or not. I found that money back option was also avlbl there. I was trying to get my money back because the camera is not too good, phone gets heated while playing games. Sound is also not audible sometimes. I have lodged the complaint of return, they called me, I mentioned primary problem of heating and secondary of Sim slot. I also requested them to return my money but they refused. Then, I started to use it for two days, I found that the clarity of voice sometimes detoriates and volume at the highest level is also. Again login to try to replace it but I found that the return request was rejected and I am not able to request it again, they blocked me for doing so. I bought many thing from the flipkart but if any issue occurs then they used to return the amount when the amount were less but now I have paid Rs 8999 for the mobile and they are not giving it back.