[Resolved] Flipkart — not return product and refund money

vikas816

from Gurgaon, Haryana

Address:	110065
Website:	www.flipkart.com

Dear Sir/Madam

I am order a spice handset Online from Flipkart order number OD[protected]attached invoice for your reference) on 15th July 2017 they deliver that product on 19th July but they are defective and that was also accepted by flipkart give me replacement on 25th July but they were also defective mobile they were automatic switch off, battery died also give used set.
I am immediately call flipkart helpline and politely said please return your product and give me my money. They refuse to return that product and said go Spice Service Centre for that product.
I am frustrated with flipkart service I am trusted on Flipkart that why I give replacement order on 1st time received defective product but again they give me defective product and also not accept my return request.

I am Chartered Accountant and busy on my office work that why I am mostly do online shopping but now flipkart broke my trust on online shopping they said go spice service centre and they were not responsible for that. I am go service centre because I trust on flipkart. I am very frustrated and they broke my trust and mentally disturb me.

So kindly requested please flipkart take his defaulted handset and give me my money.

Thank’s
Vikas Mishra
M. [protected]

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Sep 2, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 27, 2017

Updated by vikas816 Till date no body call me, how you resolve complain

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Jul 30, 2017

Flipkart Customer Care's response We’re sorry to let you know that your order was cancelled by the seller as they were not able to get the item in time from their partnered vendors to make sure that it reaches you within the promised timeframe. However, will be unable to reinstate the cancelled order. If you’d like, you can place a new order for the product with any of the other sellers by clicking on the link mentioned below: Link - https://www.flipkart.com/fastrack-m083br2f-aviator-sunglasses/p/itmdngssuxwcnwc7?pid=SGLDNGSB7GASJHB8&sizeSelected=true Also, the seller has refunded the Rs.399/- to your Credit Card account on July 26, 2017, and it will reflect in your account by July 28, 2017, as per standard banking procedures.