[Resolved] Flipkart — note 5 pro | |||||
Hi, i am highly dissatisfied with the services provided by flipkart. It is now all most three weeks that i am chasing the customer care. Every time i get a reply that the concerned team will resolve the issue in 24 to 48 hours as they are being notified. I am don't think this is customer centricity. This is pure seller centric approach. My complaint id is od[protected] and there were two technician visit also who reset the phone and said it is fine now. I also visited the service center who again reset my phone and did not gave anything in writing and told to contact flipkart. Now flipkart is saying to contact the brand. This is sheer demarcation between flipkart and amazon. Amazon is real customer centric. I bought the phone after waiting in flash sale from flipkart and not from the brand. Why should i contact brand when i ordered from flipkart. I need replacement. Resetting the phone every now and then is not the viable solution. Regards Unsatisfied customer Was this information helpful? | |||||
Aug 8, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jul 07, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Jul 08, 2018 Flipkart Customer Care's response We have interacted with the customer, as per customers issue, arranged for a tech visit which our technician have solved the customers issue, customer can get in touch with the authorized service center if at all the issue persists, hence closing the case.
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 2 Comments | |||||
Comments
I have done online shopping for 2 nos. of toy laptop. Amount got deducted from my account but order didn't get booked. Its more than 1 week my amount is not refunded. Transaction id is TX[protected] dt. 19.06.18. Please help me out to get my money back of amount Rs. 1, 548/-.
Reply
Hi
Now Flipkart has seen that I am genuine customer with genuine complaint. Somebody called me from escalation department and changed my cellphone. This phone is good and I am happy. Thanks Flipkart late but not denied resolution.
Advice: Please do something relating to the brand mobile service center people. They don't know the rules of Flipkart.
Regards
Deepak
Now Flipkart has seen that I am genuine customer with genuine complaint. Somebody called me from escalation department and changed my cellphone. This phone is good and I am happy. Thanks Flipkart late but not denied resolution.
Advice: Please do something relating to the brand mobile service center people. They don't know the rules of Flipkart.
Regards
Deepak
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