[Resolved]  Flipkart — od[protected]

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Bangalore, Karnataka, 560062

Hi

I had ordered one royal oak berlin engineered wood tv entertainment unit on 2nd sep 2018. Delivery was scheduled on 5th sep 2018
It got delivered on 5th as committed and personal from your end came on 7th sep for installation. Person who came for installation found that unit is defective (Glass broken) and he informed us that the unit need to be replaced and he himself initiated the process.

Upto here things were going fine.

Replacement pick date was given as on or before 14th sep and delivery of new unit was scheduled for 16th sep 2018

I waited upto 14th and gave a call to your call centre on 15th to get a update, lady name pallavi at your call centre informed me that she don't have much details about this and will escalate this to concerned team and with in 48 hours i will get a resolution for my problem ie by 17th sep.
After that i got a call on 15th from mr rizwan, who introduced himself as my relationship manager for the product ordered and told me that he will take care of this and will get it done by 17th. He also informed that this couldn't get done as earlier committed date as there is a breakdown with courier guys who came for picking damaged product

Out of my tension, i did again called call centre on 17th and informed that i haven't got any revert on when the pick up will happen as 17th was the date given to me (48 hours). They informed that, they understand by problem and they are sorry for what has happened. They too told me that need another 48 hours for giving an updation, ie 19th sep 2018

Today morning (18th sep 2018), mr rizwan called me and asked, whether the damaged goods got picked up.
As it was yet to be done, me replied in negative

Now rizwan is saying he need another 48 hours to get further update (Ie by 20th sep, 2018)

I don't know, where to complain

Its not the first time i am using flipkart and all through i was a satisfied customer though one or two days delays were treated as ok

This product what i have ordered is costing rs 13990. Purpose of buying this was to have my leaving room beautified for my daughters birthday, which was on 16th sep. That didn't happen and in turn my living room looks in a mess as three big boxes were kept at the time of celebration

Any way my purpose is not served
Screen shot of my order is given below (Which gives all the dates and commitment)

Request you to act on this and give me a speedy delivery or else if commitment cannot be kept, please initiate refund of the amount i paid.

I have spoken to call centre on 15th sep - they assured that issue will be resolved by 17th sep
Then again it was told it will be done before 19th sep and a final date was given today ie 20th sep 2018, 4.30 pm
No calls or no messages came

Today again i called, i got a revert that by 24th this issue will be resolved

Please understand my concern and either replace the product or initiate refund of money paid

Regards
Ajit
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Royaloak berlin engineered wood tv entertainment unit
Return
Return approved
Pickup
Approved on fri, sep 07th
₹13, 990
?
Need help?
Delivered on wed, sep 5th '18
Replacementaccepted
We'll pick up the item you wish to replace by fri, sep 14
Installation and demo servicefailedjeevesby vendor
Expected by thu, 6th sep
Installation and demo for this product is done free of cost as part of this purchase. Our service partner will visit your location within 72 business hours from the delivery of the product

Replacement
Royaloak berlin engineered wood tv entertainment unit
Ordered
Packed
Shipped
Delivered
Your order has been placed.
₹13, 990
?
Need help?
Delivery scheduled between 02:00 pm - 08:00 pm on sun, sep 16th '18
Installation and demo servicecreatedjeevesby vendor
Expected by mon, 17th sep
Installation and demo for this product is done free of cost as part of this purchase. Our service partner will visit your location within 72 business hours from the delivery of the product
Total₹13, 990
?