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Flipkart — Offer not applied to the account


Flipkart has a plan where against certain purchase you receive SUPER COINS. By using those super coins you can avail various offers and discount from their website.

I had purchased IFB washing machine on 19th June 2020 and super coins were supposed to be credited at the end of return period which was 01.07.2020. I raised a complaint on the same day that super coins have not been added and have been following up with there customer service for 10 days now.
After numerous mails/Twitter/calls/ chats my complaint was registered and i was given a timeline of 10th July 02:30 PM as time for resolution or feedback on my complaint. After no followup from them. I calld their hotline at 9:00 PM on 10/07/2020 and now they are reporting that they need another 24-48 hours and still are not sure if the issue will be resolved by that time.

Please help me here

Offer not applied to the account
Offer not applied to the account

Complaint Status

[Jul 12, 2020] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Jul 13, 2020
We will revert on it.
Verified Support
Flipkart Customer Care's response Aug 09, 2020
Hi, We are sorry for the trouble caused. We're writing to you about your IFB 6.5 kg 3D Wash Fully Automatic Front Load with In-built Heater Silver with order ID OD[protected]. As per the previous discussion with the team, thank you for confirming that you have receive the super coins. Hence, closing the complaint from our end.
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    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034