[Resolved]  Flipkart — On the basis of fake technician visit by jeeves rejected my return on refund approval

I am bikas karati. I ordered a Infinix 40inch tv.My order id is OD[protected]. The tv has a problem. It turn off autometically and after 7 to 8 hours its turned on. 1st i replace the tv and after replacement the same problem happens with the replaced tv. I raised a return on refund request on flipkart. The service technician by jeeves visited my home on 22nd october and check all the tv function and confirm me that tv has a problem, they uninstall my tv and told me that on 23 the delivery agent will come and pick it up. But at 9pm on 22nd october i receive a msg from flipkart that retirn on refund rejected. So once again i raised a return on refund request. The same technician is provide for me for the tv examine. But on 23rd october the tecinician call me and tell me that the visit is just a meaningless. We dont help you about this. We dont visit your house for the tv. You call flipkart and take your refund. So, i want to know from flipkart that is this the way to serve your service with the customer? After 7days the cancellation time will over then how i return it? One of the worst service team you have. If flipkart behave like this then we have to take necessary step. Please look forward this matter. I want a refund on return.
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Nov 3, 2021
Complaint marked as Resolved 
My issue is successful.thanks flipkart. After so many harrashment, finally your team do a good job. My refund process and return is done.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2021
Flipkart Customer Care's response
We will revert on it.
Oct 27, 2021
Updated by bikash karati
You and your team such a ### service..flipkart is just harrash the CUSTOMERs.I called flipkart CUSTOMER service more than 100 times regarding this tv issue. But truely flipkart dont want to return the tv and just behave like taken for granted . I already raised a complain against your technician team complain no is IN[protected]. Flipkart assured me that no technician visit will happen next time for this case. Direct pick up will be arranged for you and once pick up done, i will get the refund. But no response received regarding this complain from flipkart. Such a irresponsible platform. once again your agent called me and raised a request on 26th october 2021 night for return on refund. And today is my technician visit date but the technician deny to visit and continiously misbehave with me. My return date will close on 29th october. Once date close you think that you just relief from this.I dont want to hear any excuse from flipkart. Please pick up your tv and refund me. The tv is already uninstalled by your service technician. Please refund me and pick up your product otherwise i take a strongly action against this.
Complaint comments 


Now, flipkart just avoid my calls and cut my calls always. One of the 3rd class app flipkart is right now. They cheat customers provide faulty products. No technician visit, no return on refund happened to me. One of the fraud online platform right now. I think i should have a court case against flipkart.

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