[Resolved] Flipkart — On the basis of fake technician visit by jeeves rejected my return on refund approval
I am bikas karati. I ordered a Infinix 40inch tv.My order id is OD[protected]. The tv has a problem. It turn off autometically and after 7 to 8 hours its turned on. 1st i replace the tv and after replacement the same problem happens with the replaced tv. I raised a return on refund request on flipkart. The service technician by jeeves visited my home on 22nd october and check all the tv function and confirm me that tv has a problem, they uninstall my tv and told me that on 23 the delivery agent will come and pick it up. But at 9pm on 22nd october i receive a msg from flipkart that retirn on refund rejected. So once again i raised a return on refund request. The same technician is provide for me for the tv examine. But on 23rd october the tecinician call me and tell me that the visit is just a meaningless. We dont help you about this. We dont visit your house for the tv. You call flipkart and take your refund. So, i want to know from flipkart that is this the way to serve your service with the customer? After 7days the cancellation time will over then how i return it? One of the worst service team you have. If flipkart behave like this then we have to take necessary step. Please look forward this matter. I want a refund on return.
Was this information helpful?
Nov 3, 2021Complaint marked as Resolved
My issue is successful.thanks flipkart. After so many harrashment, finally your team do a good job. My refund process and return is done.
Flipkart customer support has been notified about the posted complaint.
Post your Comment
+91 80 4274 9527 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
+91 80 4908 3910 [Grievance Officer]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034