[Resolved]  Flipkart — Online order got cancelled

Address:

Bangalore, Karnataka

Order mentioned in the subject line was placed on 18th August, 2014 for Google Nexus 5 through flipkart. This order was made to the seller named ENETSTUDIOZ <https://www.flipkart.com/seller/enetstudioz/6jlv31kwxthgz2fu> (one of the worst experience I have ever had). *This is one of my worst ever online shopping experience. * I raised a query on 23rd Aug, 2014 regarding the status of my product shipment. I was communicated that It would be shipped within 24-48 business hours. Till 25th Aug, 2014 there was no communication from neither the seller nor flipkart team. When contacted again to Flipkart customer service I was again communicated that it would be delivered before the expected delivery date i.e. 28 Aug, 2014. Within hours of communication I received a message from flipkart team stating that the ordered has been cancelled due to unavailability of stock with the seller. *Would not the seller know much before that he will not be able to dispatch the product?* *Why is Flipkart/seller waiting fo rth ecustomer to initiate an enquiry process to know what is happening at sellers end?* *Don't the Flipkart Team/Seller have a basic business ethics of responding back to the customer if they are unable to dispatch the product?* One of my biggest concern here is why I had to repeatedly call/chat with the executives (5 times within 2 days) to get the exact status of my order? Next comes the offer made by flipkar team to me: I was given the below offers in place of the cancelled order: 1) Make a new order. :- If I make a new order here I would end up paying 4000 Rs extra than what I paid for my order as I ordered this with a 10% cash back offer on state bank card which is not available now.. *Why should I end up in a loss for a mistake which as been made from your end.* 2. New order will be delivered within 1 day without paying delivery charge of Rs.90 :- *Again what good it will do to my loss here.* 3. I have been provided with an credit of 540 Rs in my ewallet :- *Again one of the worst deal that could be given to any customer. Seeing such a worst service ever I am not mad to again use flipkart for ordering any product. So this is also wasted.*