[Resolved]  Flipkart — oppo a57 (gold 32 gb) mobile phone

Address:	700058
Website:	consumercomplaints.in

I had purchased a mobile oppo a-57 order no od[protected]Gold 32gb) of rupees 13990/- (Thirteen thousand nine hundred and ninety) only on[protected] by bajaj card, and delivered received 26th november 2017 and when open the box i found difference colour, and many scratches on back side of mobile like a usable handset delivered and when started this phone i found after using 5 to 10 minutes mobile are so hitting like blast this phone.

After this situation i lodge a return request as per flipkart rule & regulation with in 10 days on 28th november 2017 and then i received an email from flipkart after 24 to 72 hours resolve my request. After 72 hours i again contact of flipkart customer care executive on 31st november 2017 and i received a sms form flipkart with in 9th november 2017 resolve my request against complaint request no. In[protected] but i am sorry to say that again we found an e-mail from flipkart concerned team my issue escalated and flipkart assured that my issue resolve problem by 13th november 2017 upto 9:00 pm..

But i am sorry to say that i have 5/6 time contact and lodge a complaints after and before 13th november 2017 upto 9:00 pm against this product on flipkart customer executive but no any response from flipkart and all customer executive of flipkart take my request only but no any resolution against this complaint

So i want to request you to please take any positive step as soon as possible for this issue.