[Resolved]  Flipkart — order cancellation after approval of purchase from seller's end , providing misleading information and causing inconvenience.

Address:

Rohtak, Haryana

if i had to describe this last/latest shopping experience i had with flipkart, the word BAD would be an understatement. i ordered a lenovo k3 note on 8th july, 2015, during the flash sale that started at 3:00 pm. My purchased was approved by the seller after the payment for the same was confirmed. i also opted for the one day express delivery. in morning i received the 4g sim card sent by the seller itsel[censored]nder a promotional scheme, but after staying the whole next day at my home and putting on hold my office and work, after being told by flipkart executives to wait till 9 pm and my product will be delivered twice during my calls to customer care during the day . all i received a little before some time before 9 was a message and a mail saying that my order has been cancelled and the money has been reverted to my bank account. but i never cancelled when i called customer care i was told it was cancelled at the seller end. my question was how can that be if the purchase was approved by the seller and i didn't asked to cancel. for that there was no information of the reason. to this the executive said it could be because of non availability of the stock. That being the case the sale shouldn't have gone through at all. being a customer i feel cheated, mislead and exploited from flipkart as well as the seller end. and more than the seller it should have been the responsibility of flipkart to avoid such an incident. all i want is the product but nothing else., without any delay, which the seller nor flipkart would be able to furnish, neither i had any expectation from flipkart that it would do anything about the feedback i have given to them, . as the flipkart executive only advised that i should wait for the 15th july when there would be another flash sale, but what is the guaranty same thing will not happen. kindly see into this case and if there is anything that can be done to cover up the inconvenience caused to me, to get me the product, and to avoid something like this to happen with someone else, please do the needful. dear flipkart, please stop testing the trust of the customers by such top class service. regards shashi ranjan an unsatisfied and exploited customer of flipkart.