Flipkart — Order cancellation on flipkart order no -OD[protected] | |||||
Hi, i had ordered for a micromax LED TV on 9th Nov and the same was due to be delivered at my address on sunday 15th nov., when the courier partner from flipkart called me on sunday i had rescheduled the delivery for Tuesday 17 NOv at 8 am, as i was out of town to which he happily agreed and confirmed. Today916 Nov ) around 130pm i received a call from the courier partner for delivery tomorrow and he confirmed, aftre his call i recieved a message from Flipkart conveying that the order has been cancelled. i wish to understand the rhyme and reason for the same secondly, when the delivery was scheduled for Tuesday why and how it has been cancelled? who would bear the loss of transaction? Was this information helpful? | |||||
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Hello,
Order ID : OD[protected]
Product : Micromax 50B6000FHD 127 cm (50) LED TV.
Thank you for contacting Flipkart Customer Support.
We apologize for the inconvenience caused.
However, we regret to inform you that your order (Order ID - OD[protected] has already been cancelled as per our records.
Unfortunately, we will be unable to re-instate this and proceed with it due to technical constraints.
We recommend that you place a fresh order for the product as desired.
We understand your concern and are glad to let you know that the refund of Rs.33, 490/- was initiated to your Credit card on November 16, 2015.
The refund will reflect in 8 business days as per standard banking procedures from the date of initiation.
If you do not receive the refund by the timeframe shared, please let us know and we will look into this.
Hope this helps you.Your kind understanding is requested
Feel free to get in touch with us if you require any further assistance.
Regards,
VaddePriyadarshini Priyadarshini