[Resolved]  Flipkart — order cancelled by e-kart logistics just 1 hour before delivery stating "customer wasn't interested in order"

Address:	New Delhi, Delhi, 110034
Website:	www.flipkart.com

I placed an order on 12th of august 2018 with the order id od[protected]
Product details: acer helios 300 i5 (8th gen)
Price: inr 89, 900
Sale price: inr 57, 590 (In exchange of an old laptop)
Seller: retailnet
The product was supposed to be delivered on 17th of august 2018.
Since i was at office when the product was first delivered, i told the customer care & delivery guy to reschedule the delivery to the next day i. E. Saturday, 18th august 2018

I live very near to the flipkart (E-kart)'s warehouse so i went there to pick up the product myself. I was told it won't be possible because their system was facing some issue. But i got my old laptop checked by their executive. (Photo attached. You can see the =ir executive examining the vaio laptop.) it was approved.

I was assured that they've received my redelivery request & i'll have the product before 11am the next day (Saturday 18th august 2018).
So, the next morning around 9:30 am i get a notification from them that the delivery of my product is delayed due to some issues with logistics team.
I tried calling them, but the logistics number assigned is only valid for one day. So, i called their customer care which is very famous for being "helpful & supportive". They said, they've raised an issue. (I talked to them for over 30 minutes).

Around 11am i received an email from them stating my order was cancelled. I called customer care again, after another 20 minutes i was told, the logistics cancelled my order stating "the customer wasn't interested in the product".

I went to their exchange hub a day before in order to get my order early and their delivery guy says the customer wasn't interested. The customer care tells me to place the order again for inr 89, 900. This sort o[censored]nethical behavior from an e-commerce giant like flipkart.

I tweeted to flipkart as well, no response from twitter as well. I have also attached a screenshot of the email i received from flipkart on saturday morning.

No wonder people have started to prefer amazon over flipkart now.

Desirable resolution:

1. If flipkart is going to refund me then i need to be compensated with the extra amount for the same order's current order price or resend the same product with the same specs to me along with the exchange scheme.

Note: i don't want a refund, i want the product i ordered in the first place at the same price.