To, Flipkart.com
I feel deeply cheated with the way flipkart deals with a permanent customer like me,
I purchased Lenovo yoga 2 tablet on 4th nov & along with it i was supposed to get 3 freebies(leather flip cover /potronics bluetooth headset/e-books)
On 5th morning i spoke to one Mr.kapil jain at flipkart customer support who confirmed that i will be getting the freebies separately.
On 5th afternoon i received the product without freebies which i confirmed vide mail.
Also i spoke to on Mr.Ajay srivastav around 1p.m at customer support who confirmed that all the three freebies will be delivered to me.
Still, i did not open the product & made a return request of this product, replying to which i received a call at 7p.m on 5th nov .
This time it was a lady who confirmed to me that all three freebies will be delivered and i should be rest assured & can open the product & start using it without any apprehension.
After so many confirmations, i opened up the product on 5th evening & started using it.
Also i was regularly watching your website till late night on 5th nov which showed these three freebies alogwith the product.
Today(6th morning)when i checked up at the flipkart website, two freebies(flipcover/headset) were removed.
Just Now, to my surprise i received a call from your customer care who tried to inform that the two freebies(flipcover/headset}will not be delivered.
When i told her the whole story, she told that she will check & revert further.
From the above, it is very clear that your staff is not able to handle the increasing business opportunities.
As it is this product is only available at flipkart and the customer is being forced to pay whatever price is being fixed by flipkart.
Being a regular & loyal customer of flipkart, i am not going to be at loss if the freebies are not given, it is only flipkart who will loose a customer with bitter taste.Also the interest of Lenovo is being affected.
Is anybody there in flipkart who works for company`s interest?????
Expecting a positive action.
I am also marking copy of this mail to Lenovo to inform that the image of a great product is reduced & affected by the mishandling of flipkart & should try to sell such premium and good products directly.
Rgds s. vasudev
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