[Resolved]  Flipkart — ORDER NO -OD[protected] LENOVO A6000 PLUS OVER HEATING,CALL CONNECTIVITY PROBLEMS & TOUCH KEYPAD ISSUE

Dear sir, order no- OD[protected] I am NISHANTH.S from COCHIN kerala, I ordered Lenovo A6000 plus through FLIPKART flash sale on 19th May which got delivered on 21st May.From the first day itself the phone is heating up very badly some times the temperature reaching nearly 42 degree celsius (i have attached the screenshot) which makes me unable even to keep the phone on my pocket and mind you i have put only one sim and havent used the phone for calling yet. The next problem is the battery drainage. The phone's battery drains within 3 to 4 hours from 60 % to 8 % even at standby with no calls, no apps downloaded, no mobile data or wifi enabled.so i filed a return for the product but flipkart executive contacted me and while checking through the smart chk app they came to the conclusion that there should be 45 degree or above temperature for the product to be defective and the executive told that the battery is healthy. Therefore they told they cant proceed with replacement and asked me to visit the nearest Lenovo service center and get a DOA letter from them to proceed further in this regard. I ordered this product as a gift to my wife for our wedding anniversary and now as such i was unable to fulfill my promise. In between i also noticed that calls are not able to be recieved at my end.whenever someone calls the call is not getting connected while try to attend it..Also there are problem in the touch screen also..some letters are not typing while messaging or emailing.and touch goes wary sometimes. Yesterday on 25th may i visited the LENOVO service centre at cochin M/s smart solutions for obtaining a doa and after the verification they confirmed my complaints of over heating, calls not connecting, battery drainage and keypad issue.They issued me a DOA letter for replacement.but since i bought the phone through flipkart i told them i will file the return myself.I am attaching the DOA letter from lenovo service centre. FLIPKART claims they provide EASY RETURNS if the customer is not satsified also.Here i have a genuine reason still they are not keeping their promise.I dont want any replacement anymore and require a full refund at the earliest..since the model as such is a defective one Thanking you NISHANTH.S [protected]