Flipkart — Order No. OD[protected]Wrong IMEI number displayed on Flipkart Website)

Address:	110009
Website:	www.flipkart.com

I had ordered Xiaomi Mi4i smartphone (White 16GB) through Flipkart on 15th Oct 2015 (Order No. OD[protected] . I got a message that phone will be delivered on 26th Oct 2015. I was not in a hurry, so decided to go for standard delivery option only. I got three offers: 1) Flat 3000/- discount 2) Exchange Price of my old smartphone (1500/-) 3) 10% discount on credit card payment Final amount came to 7694/- I kept on checking the status regularly, on 21st I saw it delivered to New Delhi Hub. I was happy that the product will be delivered to my place soon. As I was expecting the delivery anytime, I kept the phone for exchange at my home. On 23rd Oct, I got a call from my family member that the delivery executive was at my place. There was a problem. I had a word with executive, the IMEI number of phone to be exchange did not match with the number he was carrying. I immediately, checked my order on flipkart website. Yes the numbers did not match. The number mentioned on flipkart was [protected] which was wrong. Hence, the delivery executive left my place. I cross checked the numbers. I remember it very clearly that the IMEI number was entered correctly by me. IMEI number is a 15 digit unique number to identify a mobile phone. IMEI number shown in flipkart website is 14 digit with one last digit changed from 2 to 3. Flipkart website does not accept a 14 digit number in first case. I called up the customer service, but to my despair they put all the blame on me stating I entered a wrong number & system cannot be wrong. I requested to crosscheck if the problem was from software end but their reply left me disappointed. On my insistence, my call was transferred to Supervisor. He gave me an assurance that the case will be re-opened & there will be some positive action in next 24 hours. I took this assurance & waited. In few hours, I got an sms from flipkart stating that my order is marked customer rejected. I immediately called up the customer service number stating that the order was not rejected from my end & stated the facts. I was asked to place another order without any discounts, which was very disturbing. I bought books from Flipkart when flipkart was only a online bookstore & carry a regard for this company. But with latest incident that image is tarnished. I work in a bank & see numbers getting changed/ misplaced but have never seen this approach where a customer is not heard at all & he is asked to pay full amount & enter a new order. This is sheer UN-professionalism & harassment of the customer.