[Resolved] Flipkart — order not delivered order id: od[protected] | |||
Hi, I ordered wooden bed from flipkart ( Order ID: OD[protected] Product :- HomeTown Dazzle without Storage Engineered Wood King Bed) in dasara sale with promised delivery by 15-Oct and installation by 19-Oct. But there has been no delivery till today 25-Oct and neither any update on the order. I had placed complaint multiple times to flipkart but every time got response that give us time to sort out but no one turned back with any update until I called or email again. When asked to transfer call to escalation point, twice call was kept on hold for 3 mins and disconnected. And later also there was no call back. After many follow ups, someone said delivery date is rescheduled for 25-Oct and today on 25-Oct I got another message asking to wait till 30-Oct. And since it is big order it is not allowed to cancel also. It is almost a month now after order is placed and still not delivered and no one has any idea where the order is. Very bad experience. Now I don't want that product but my money with interest and also compensation for this cheating and kind of harassment. Please help here. Was this information helpful? | |||
Dec 14, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 02, 2017 Flipkart Customer Care's response We will revert on customer complaint.
Verified Support Nov 06, 2017 Flipkart Customer Care's response We had interacted with the customer, apologized and confirmed regarding Installation and delivery. He confirmed. hence closing the complaint.
Verified Support Nov 10, 2017 Flipkart Customer Care's response We had interacted with the customer, apologized and confirmed regarding Installation and delivery. He confirmed. hence closing the complaint.
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Person simply kept saying that refund cannot be done and I will have to simply wait till next given date which is 30-Oct.
I asked to transfer call to some senior and I was literally kept on hold for 15 mins and then call was disconnected.