[Resolved] Flipkart — Order not received but the payment debited from my account online | |
I have ordered Gift coupons from Flipkart and paid online through their website. But there was no communication from Flipkart about the order or the payment receipt.
When I contacted Flipkart customer service, they informed me that they could not trace the order. Even after 4 days they could not confirm receipt of payment or the order.
The customer service says they need 7 days to check my online payment.
If I had known about this pathetic system I would not have used Flipkart as I missed the function for which I asked for the Gift coupons.
Sujeendran
[protected]@gmail.com Was this information helpful? | |
Complaint marked as Resolved
Verified Support Jan 07, 2015 Flipkart Customer Care's response Tried calling customer no response, customer claims that amount is debit but order is not received. When checked the amount is not received to us and we already informed in email to customer about same and amount is reversed back within 8 business days and please check with the bank. Hence closing the case.
| |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46697
Pending
0
Resolved
25440
View all 46697 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
This means Flipkart online portal is not safe for transactions as they can deny the receipt of funds.
Sujee