[Resolved] Flipkart — order number - od[protected]

ashutoshbhuj

Address:

Pune, Maharashtra, 411014

I order Sony bluetooth headphone but received a syska powerbank.
Now flipkart is not taking the product back and they are not giving me the refund.

Date of Purchase : Dec 19 2019
Delivery Date : Dec 25 2019
First return request raised : Dec 25 2019
FIrst return request cancelled by flipkart : Dec 30 2019
Second return request raised : Dec 30 2019

Order number : OD[protected]

Invoice and the picture of the parcel is attached.

+2 photos

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Feb 5, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 02, 2020

Updated by ashutoshbhuj To add to above description, the pick up person (from ekart) refused to take the return saying the product is different (power bank instead of headphones). This happeded twice.
Then flipkart customer service agent cancelled my first return request and I had to raise another one.
This time, the pick up person did not even show up at my door, and straight away rejected the pick up.

All I care about is to get my mony back. Rs.2058.

Verified Support

Jan 05, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Sony C300 Bluetooth Headset with Mic with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 03 Jan 20 and will be reflecting on your account by
06 Jan 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.