Flipkart — Orders cancelled without intimation - no proper justification by flipkart

Address:	Kolkata, West Bengal, 700156
Website:	WWW.Flipkart.com

Hi,

I placed two different orders on flipkart on 16th and 17th october respectively.

Order id :

1. Od[protected]
2. Od[protected]

Though these two items were placed separately and on exchange of two different phone then also these two were shipped together.

On the day of delivery though #1 exchange phone was available but the courier person denied the delivery saying i cannot get the delivery if i am not taking both of them together.

I immediately called up the (30th oct around 2 - 3 pm) flipkart helpdesk and requested them to deliver #1 product and for the other one if they can hold for a day or two for delivery.


But in the evening time all of sudden i got two messages/email saying both my order cancelled and refund initiate.

I again called up customer care, this time the person told me "mam don't worry we will try to deliver the same again tomorrow i. E. On 31st which was the actual delivery date). But when i asked why both the item delivery was initiated 1 day before and i was no way informed that it could be deliver earlier. He was unable to answer me and while i forced him to explain the thing he simple disconnected the call.

One more time i called them up and now this guy... Wow.. Firstly he mentioned that there was a product mismatch that is why they cancelled it. But while i told him the delivery boy was there at my place but he refused delivery they he started saying a story... Bla.. Bla"

When i asked for the complain cell he said he does not have this information. He even was not ready to share his full name.

I am surprised to see such type of behavior from flipkart executive.

There are couple of things.

1. I lost the opportunity the get the product on lower price
2. If flipkart would have intimated that the product is going to be delivered one day prior i could have arrange the other phone as well
3. The guy could have been more polite and could have give me proper explanation other than lying to me multiple times.
4. If i would have known that this is what flipkart is going to do with my order i could have bought something from snapdeal or from some other site.

I am not sure if my voice will be even look after. But this is a very bad experience with flipkart. And i would make sure that neither me/friends/family is getting anything from flipkart.

One more request please do not give me a fake justification saying that big billion day has this condition. I have read all the conditions very minutely and it was nowhere mentioned that all my orders (Separate) will be cancelled if i fail to accept any one order.

—
Thanks and regards,
Sourav konar/priyanka pyne
[protected]