[Resolved] Flipkart — pathetic customer service, no revert from flipkart

sanjus2906

from Ahmedabad, Gujarat

Address:	380015
Website:	www.flipkart.com

Oder id - od[protected]

Purchased hitachi from flipkart on 26th march and deliverd this product (Rs. 40000) on 28th march and installed this product on 29th march 2018. During installation found skretch marks on out door, same has been communicated to installation person, person who turned for istallation were new they did not installed this product properly. They installed tilted one side, outdoor unit also not put with screws they just make sit outdoor on the clamps, they also asked rs. 300 more for putting existing clamps as i did not buy new one from them. They damage my indoor as well and water is dripping continuously. At my place there was a existing connection fitting were available, installation ppl took all pipes and other thing which were in outdoor box. Now a days flipkart sending robbers to install your product so beware.

When i contacted to flipkart they did not respond so far. Its fifteen days from now but no solution provided. When i paid the whole amount they flipkarte is not responding.

Its my humble request kindly do not buy any product from flipkarte

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Jun 17, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 07, 2018

Flipkart Customer Care's response Customer has raised the concern regarding the improper installation. We have interacted with the customer, apologized and arranged for the technician visit. As per the technician visit update the issue was not resolved so the seller has approved the replacement. Customer confirmed that the replacement is delivered and installed properly. Hence, closing the complaint from our side.