[Resolved] Flipkart — pathetic service- Fake 30 days return or relacement policy of flipkart | |||
Dear Concern, I am writing this letter in an unfortunate manner after being suffered so much of frustration and annoyance by your customer care and service center services regarding replacement of my faulty Xiomi Mi4i (Order Id -OD[protected], Invoice date- 28th may 2015 Mobile IMEI No- [protected] ) that was delivered to me on May 2015. It has severe overheating problem along with camera and speaker troubles. I had registered the complaint with customer care on which they simply ran some troubleshoot system and closed the complaint with a message. However nor the problem was solved and neither they asked the feedback to know if the problem was actually solved on the customer end. Once again I registered the complaint and the same process was repeated again and again several times for whole one month . Later on they told me to take the phone to service center in order to replace it on the spot. However Chandigarh service center refused with a reply that phone is not replaced there and just offered to change the camera. Once again I reported all the matter to customer care. This time they asked to collect some DOA letter from service center. Now, again Chandigarh service centre is replying that they do not issue any kind of DOA.he issued only delivery challan (Attached find pfa..) Nobody is paying any heed and the process is lingered as it is. Till date I couldn’t replace my defected phone and feeling harassed and exhausted by such an irresponsible and unfortunate services of flip-kart. This has made me reluctant to buy any other product from the website in future. Therefore I request you to resolve this issue without further causing any inconvenience and wastage of my time. I couldn’t expect anything worse by such a reputed company. Waiting for your early and effective response. Reagards, Sandeep anand sandeep.[protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 08, 2015 Flipkart Customer Care's response Spoke to customer he told the issue is resolved by providing replacement hence closing the case.
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 3 Comments | |||
Comments
That chinese bans which are just fooling us indians and we are just getting fooled by their cheap price marketing tactics.
Reply
Brand* should be banned
This is in reference to the previous mail regarding replacement of my faulty Xiomi Mi4i ( Order Id -OD[protected]
Invoice date- 28 th may 2015 Mobile IMEI No- [protected] ). After so much delay of a month and so much
request, my faulty phone was replaced on 12th july, 2015 by another phone. Unfortunately, adding up to my annoyance this phone too has serious battery charging issues. Again I had made request to replace this phone handled being not is which customer care. They are merely asking to run some troubleshoot program that they ran earlier also which did not fetch any results and unnecessarily lingered
entire episode for a long time and kept me waiting with frustration. I am finally done with all this and can’t keep on requesting again and again. Therefore, finally I request you to take the phone back and refund all my money with no further delay
Regards,
Sandeep anand
Invoice date- 28 th may 2015 Mobile IMEI No- [protected] ). After so much delay of a month and so much
request, my faulty phone was replaced on 12th july, 2015 by another phone. Unfortunately, adding up to my annoyance this phone too has serious battery charging issues. Again I had made request to replace this phone handled being not is which customer care. They are merely asking to run some troubleshoot program that they ran earlier also which did not fetch any results and unnecessarily lingered
entire episode for a long time and kept me waiting with frustration. I am finally done with all this and can’t keep on requesting again and again. Therefore, finally I request you to take the phone back and refund all my money with no further delay
Regards,
Sandeep anand
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