[Resolved] Flipkart — Phone cancelled without customer confirmation
I have placed an order of Samsung Galaxy f62 on 5th Oct 2021 from Flipkart with an exchange offer. (OrderId -OD[protected]
A delivery person came for delivery on 9th Oct, 2021 & check the exchange phone condition. He raised some issues with the phone and asked me to pay difference amount(ie. Rs2250) in cash only. I told him I will pay him online/by card as no cash was handy at that time. He refuses to take online payments or card payments. Only ask for the cash payment.
Then he left without delivering the product.
I called Flipkart customer care immediately and raise my concern that the product was not delivered to me due to a cash amount request by the delivery guy. The customer care executive assured me that the next day they will do a re-attempt of delivery when I can pay online also.
But no re-attempt of delivery happen.
I had continuously follow-up with customer care and always mentioned that I need the product. So please don't return/cancel it.
Every time I was being assured that I will get my product, don't worry.
I got an email from Flipkart that my issue will be resolve by 14th Oct 2021.
Today (on 13th Oct), I got an email & message that My order got canceled.
I have again called customer care and asked them why this is happening.
And this time I was told, we can not help you in this case as my order is canceled.
Now flipkart is saying to place new order as previous order is cancelled. Why should i place a new order with revised increased price. Customer did not cancel the product, so why should customer bear the loss.
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Oct 13, 2021Complaint marked as Resolved
My issue is not resolved by Flipkart.
Oct 13, 2021
Flipkart customer support has been notified about the posted complaint.
Oct 14, 2021Flipkart Customer Care's response Hi,
Order ID: OD[protected]
We are sorry to let you know that your order for the product 'SAMSUNG Galaxy F62 (Laser Grey, 128 GB)
' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 12 Oct 21 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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