[Resolved]  Flipkart — phone damaged product order id od[protected]

Address:	600041
Website:	www.flipkart.com/?gclid=EAIaIQobChMI1Kqg1LyZ3wIVxDUrCh0LsgVpEAAYASAAEgLv0_D_BwE&ef_id=EAIaIQobCh

This is a formal notice regarding below issue before filing case in consumer court.

I had ordered redmi 6 pro mobile on flashsale by flipkart on 23th nov 2018. Complete payment of 12999 rs was made online through netbanking.
On 25th nov i received a package phone glass completed damaged. I requested return as per the procedure on dec1. I received message stating that i will be contacted within 72 hours.
I wasnt contacted via phone till 1th dec. On speaking with customer service executive he said email is been sent and they are awaiting revert. On reverting the email ;i received email from flipkart stating that there is unusual return history on my account hence they have blocked my account and rejected return request.
I have sent an email asking for any orders that were returned previously from my account as this is not the case. Flipkart has not yet bothered to revert on same.
I am unable to login to my account hence unable to chat with customer care.
I have been trying to get through on toll free number [protected] for past 4 hours. To my surprise its been busy. This is most worst experience of flipkart. I have been harrassed enough for 5 days without proper customer service/resolution.

I hereby give you 24 hours to contact me and resolve my query.
If no revert than treat this as a notice before filing complaint in consumer cour