[Resolved]  Flipkart — Phone not delivered yet

Address:

Mumbai City, Maharashtra

Can someone urgently look into it also can someone please make an effort to call me.
Today afternoon when i called customer service they said i will receive the product today itself but still i have not received and also when i called back the customer service at 6:05pm they said product is not delivered as my address pin code was incorrect. In one day i am getting different answer. What is happening
As whenever i call customer service department they don't have any update on what's going on they say my address pin code was wrong so my product is not delivered.
Also check the below email trails and please explain why I am given false promises
Regards,
Dharmesh
[protected]
On 29-Aug-2014 6:06 PM, "dharmesh sheth" <[protected]@gmail.com> wrote:
Hello,
Still i have not received my phone, i hope i get the delivery by tomorrow.
Regards,
Dharmesh
On 27-Aug-2014 4:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote:

Hi Dharmesh,

Greetings from Flipkart!

Order ID: OD[protected]
Item: Mi3 (Metallic Grey)

Thank you for your e-mail.

On checking our records I see that, your address has been already updated as per your request-

Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai,
Maharashtra

Please feel free to get back to us if your order is not deliver till August 29, 2014. We will get resolve your issue in the best possible way.

Your kind patience is appreciated.

Did I solve your problem? Please click here to let me know.


Please write back to us should you have any other questions or need further assistance.

Regards,
himangshu.dutta
Customer Support
Response received from Seller: WS Retail

Incident History
Customer By Email (dharmesh sheth) 27/08/2014 04.42 PM
Can someone call me please.. As i got a call few min back.. And said i
won't get the phone.. Please call me
On 27-Aug-2014 3:05 PM, "dharmesh sheth" <[protected]@gmail.com> wrote:

> Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
> Parel, Mumbai - 400013
> Mumbai, Maharashtra
> On 27-Aug-2014 2:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com>
> wrote:
>
>>
>>
>>
>>
>
Customer By Email (dharmesh sheth) 27/08/2014 03.10 PM
Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai, Maharashtra
On 27-Aug-2014 2:50 PM, "Flipkart Customer Support" <[protected]@flipkart.com> wrote:

>
>
>
>
Response Via Email (Arun R.) 27/08/2014 02.49 PM
Hi Dharmesh,

Order Id: OD[protected].

Thank you for writing in.

I understand your concern.

On checking our records, we see that the address is out of delivery area.

Please revert to us with the alternate address, we will check and do the needful.

Thank you.
Customer By Email (dharmesh sheth) 27/08/2014 02.46 PM
Hello,
I have still not received the my oder.
And as per the email replied from your side. Its clearly mentioned i will get the order in additional 24 to 48hrs but customer service person named Kivita Golkar has clearly denied to known any such email and she mentioned product will be delivered on or before 30th.
This highly unprofessional service by flipkart and don't see a worth experience as well.
I want someone to answer why i got a below email n where is my product n when i am getting d product.
For a product to deliver from Kolhapur to mumbai it only takes 1day.. I use private courier all d time.
[protected] Forwarded message[protected]
Response Via Email (Johnson B.) 23/08/2014 06.15 PM
Hello Dharmesh,

Thank you for reverting us with the details.

I apologies for the inconvenience caused.

I would like to inform you that I have updated your alternate pincode for your order "OD[protected]".

Also, I have notified our courier partner regarding the change and your order will take an additional 24-48 hours to be delivered.

Please note that the changes will not reflect in your Flipkart account and the invoice since the consignment has already been shipped.

I completely agree that this has not been your best shopping experience. However, we will ensure such issues do not recur in your future orders.

In the context of you being a loyal customer, I request your patience and understanding in this regard.

I hope this helps!

I thank you for choosing us!
Auto-Response 23/08/2014 10.20 AM
Dear Customer,

This email is for your reference only. You do not need to reply to this mail.
We will get back to you at the earliest.

Customer Support
www.flipkart.com

Customer By Email (dharmesh sheth) 23/08/2014 10.20 AM
Hi,

My product order number as mentioned in the delivery status is
not delivered yet reason being my PIN CODE 416003 is incorrect and thats
the reason why this is the message provided in the delivery status Out of
delivery area (Pincode-Address mismatch


Please correct my Pin Code;-
Miles Software Solutions (P) Ltd. B-801, Trade World, Kamala Mills, Lower
Parel, Mumbai - 400013
Mumbai, Maharashtra

Also can you please make sure before you send anything for delivery you
check PIN CODE and CITY where it needs to be Delivered