[Resolved] Flipkart — Poor product with horrible customer service

Mahesh P Gabhrani

from Gurgaon, Haryana

Address:

Ghaziabad, Uttar Pradesh, 201014

Fipkart has sent me the bad phone Lenovo Vibe k5 plus twice mentioning that it is volte support however it does not .. have already written many mails to them and tried to contact their customer toll free number . they neither repair the phone and nor ready to replace the phone . even asking for the tech visit then the technician does not call and cancel the request. these guys even do not approach you for refund and cancel the refund on their own without even bother to pick up your phone . this is happening over the last one month and i am fed up now.

please help me

regards
mahesh

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Mar 20, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Feb 17, 2017

Updated by Mahesh P Gabhrani they first said that they will send the tech for repair and without tech visit they cancelled the request. I called them 100 times and every time the call got disconnected in the IVR itself where the IVR suggested to contact tthru flipkart website. On flipkart website you never see the option for call bACK and you will never be able to connect thru their toll free number. after many attempts i got a call back where they assured a refund . However on the next day my refund got cancelled without any reason and i finally got to know that pick up slot was not available so they cancelled the requested in stead of rescheduling the pick up. No one does that.please resolve the concern asap

Verified Support

Feb 17, 2017

Flipkart Customer Care's response Spoke to customer on 97173*****. He was upset that the pick up was cancelled without his consent and requested for a pick up on saturday or sunday. Informed him that we cannot arrange for a particular date, however he can co-ordinate with the FE. Customer agreed. Informed him pick up and refund timelines. Packing instructions given.