Flipkart — Problem with the phone (Moto x play)

Address:	Thane, Maharashtra, 400604
Website:	www.flipkart.com

This letter is in regards with the Order-Id OD[protected] i.e for Moto X Play. There are scratches on the bezels of my phone and I had reported for the same with your concerned team. I'm still under the Flipkart 30 days return policy but still the flipkart concerned team says that they had freeze my account([protected]@gmail.com) due to multiple replacement and hence are not giving me any solution. I had gone with the replacement because I was having problem with the phone and not as an hobby to do so. I had mentioned about the problem with their concerned team whenever I went with the replacement. Their concerned team never informed me that if I go with the replacement they will freeze my account. They freeze my account saying that it is under their policy but are nor ready to disclose where this policy's are mentioned I had paid the amount for the brand new phone and not for the used(Second Hand ) phone. I expected for a best support from their team but it was the worst ever experience. I hope I can get the solution from the consumer complaints. Please look into matter and help me with the same.