Flipkart — Product not delivered accurate time

Address:sujith

I ordered a mobile phone with Order I D-"OD[protected]" dated 21 Oct 2020 and this is shipped(27 oct 2020) by Ekart logistics. the issue is, product not delivering me in promising date, No status update. Please deliver as soon as possible at earliest.
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19 days have passed
No update status No reply
why ??????
While tracking the details, I saw the product was shipped from there (Banglore) on 27 October 2020 and it was received at Motherhub, Malur. There are no movements from that place for more than 15 days. I contacted customer care several times. But they will not take the actions to deliver the product.

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