Flipkart — Product not delivered after 10 days of confirmed time & still waiting for a response from flipkart

Address:	Pune, Maharashtra, 411045
Website:	www.flipkart.com

Order id - od[protected] whirlpool 1 ton 3 star ac.

I have been a loyal customer of flipkart for a very long time and was always pleased with their customer support and on-time delivery. Considering my experience i took the decision of ordering a whirlpool 1 ton 3 star ac from flipkart, but this time flipkart has changed the game for me and have probably decided to cheat me and loot my money. According to flipkart tracking, the product is delivered (Which a big lie) their customer service guy says its updated by mistake. (Why/how ?) no actions to re-correct it. I ordered the ac on 7th april 2016 with confirmed delivery date of 16th april 2016 which is yet not delivered and flipkart is saying give us couple of days to resolve your quarry, but there is no definite update till now. They have asked for time for more than 3 times but haven’t resolved the issue. I still have no update on if / when and will i ever get my ac.

This is really frustrating. Since i the time placed my order i was not able to track the shipment as well. No tracking id provided. I have been calling flipkart customer care but no one has given me a satisfactory answer apart from we will resolve your issue with 2 days and 4 days. I never expected such pathetic treatment from flipkart to its old and loyal customer. I now have no other option but to post all the communication on social media and reach out to flipkart’s founders and customer satisfaction heads.

Btw: i do not say in any remote place where the delivery may have a issue i stay in pune which to my best of knowledge has delivery hubs spread across.

Lastly flipkart totally loosing its usp.