[Resolved] Flipkart — Product not delivered

pritamojha

from Surat, Gujarat

Address:

Surat, Gujarat

Dear sir, My self Pritam Ojha. Mobile no-[protected].I ordered Asus Zenfone 2 ZE551ML on 4 th July2015.Order ID- OD[protected]. delevary date 16 July 2015. I got massage from ECOMEX that my shipment[protected] will be delivered by Ecom Express today that was 13 July 2015. But not delivered. 14th July i called customer care service, they replied that shipment delivered failed because i was out of station. But that day I was in room because of my illness. Courier service given wrong information. The hole things i described to customer care executive and he apologise for the same and assure me by 16 July i will receive my shipment. But end of the day i have not received my shipment then i call again to customer care executive he told me he has no information about my shipment.He told me you have to wait another two working days.Today i call again to customer care but they have no information about my product.I am facing a big problem .Please help me.

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Complaint marked as Resolved

Verified Support

Jul 18, 2015

Flipkart Customer Care's response Spoke to customer, he claims that product is not yet delivered and its showing wrong status in website. Customer said that he at town but in status showing out of station. Informed customer will escalate this issue concern team and will arrange the delivery at earliest.