Flipkart — Product not dispatched even after second escalation

Aug 22, 2020

Updated by Viknesh Vicky Still I didn't get any response from Flipkart team and the issue is unresolved. I don't know who marked this as resolved one.

Aug 23, 2020

Updated by Viknesh Vicky Still my product is in Bhiwandi :(

Aug 23, 2020

Updated by Viknesh Vicky Today I get a call from Flipkart, they did that priority has been updated and my product will be deliver as soon as possible

Aug 24, 2020

Updated by Viknesh Vicky Hi Flipkart customer care,
Still my product is in Bhiwandi location only, not yet moved a single inch.
Then how or why my complaint status changed to resolved?
Isn't that cheating? You could mention that you are working on that case, without taking any action why do you changed the complaint status as resolved one?

Aug 25, 2020

Updated by Viknesh Vicky I tracked my order on both Flipkart and ekart websites . Flipkart said that the shipment reached my nearest hub and yet to be delivered but Ekart logistics says that my product is still in Bhiwandi. Which one is true?

Aug 25, 2020

Updated by Viknesh Vicky Still my issue is not resolved but the status showing resolved in this forum.

Aug 25, 2020

Updated by Viknesh Vicky Order ID:
OD[protected]

Hi team,

My name is viknesh dakshinamoorthy.
I have ordered the ps4 slim 1tb from your website on 5th aug 2020.
My order id : od[protected]

The product was initially promised by flipkart to deliver me by 13th aug 2020, but i didn't received my product so contacted the customer support team they escalated my issue and promised me that the issue will be resolved by 20th aug 2020, and today is 20th aug 2020 and the product is still not delivered.

I contacted your support team again this morning and the actually don't know the status, for all my questions they have just one same answer as "we understand your concern sir, your issue as been again escalated and our backend team is working on that please wait for 24-48 hrs and your issue will be resolved"

Even I already complaint in this forum but that complaint marked as resolved but it is not resolved.. till to date I didn't received my product and no action taken so far.. all I get is only a fake promise and they are pushing me day to day..
Like initially it's 13th aug and pushed to 21st aug and 23rd aug and today 25th aug now again asked me to wait another 24-48 hrs.. I don't know how much another 24-48 hrs I need to wait to get my product be deliver .this is the worst ever experience from Flipkart. Because of this mental pressure I felt like committing suicide

Sep 01, 2020

Updated by Viknesh Vicky The customer care called me on 22nd and said the product will be delivered within 24-48hrs and 24th their backend team called me and said that within 24hrs the logistics team will contact me but still now am waiting for more than 48 hrs no one called me.. it's 26 aug today. And still my product is in Bhiwandi. And Am in Chennai :( when I contacted their chat support no proper response they says like we are working on this please wait for 24-48 hrs.. it's really making me depressed .