Flipkart — Product Ordered Using Credit Card and Autocanceled

siddharthtiwari

from Jaipur, Rajasthan

Address:	Bangalore, Karnataka, 560068
Website:	www.flipkart.com

Ordered product (Redmi 3S) was ordered in a flash sale and was available on the pincode 302026.
The payment was done using credit card.
The order was accepted on 9th November and was to be delivered by 12th November, 2016.
I have received messages that the product will be delivered on 11th Nov, 2016.
I didn't receive any calls and the order was canceled.
Other people receive deliveries from flipkart on the same pin code.
If the product is available on the pin code, why cant they deliver or if they can't deliver, how is the product available on the pin code?
It was a prepaid order and Flipkart needs to understand that they can't play with customer's emotions. When I was promised delivery on the address, it has to be fulfilled.
I have filed a complaint on http://consumerhelpline.gov.in/index.php

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Flipkart customer support has been notified about the posted complaint.

Nov 16, 2016

Updated by siddharthtiwari Today I received an SMS from my bank stating the refund of amount 6999 has been processed and this is as per my request of cancellation of the transaction. I have not cancelled the transaction. It was cancelled as the delivery partner EKART wasnt efficient enough in communicating non serviceable pin codes to FLIPKART. Also, Flipkart delivers in my locality. I have receipts(for someone else's order) for 10th Nov and Flipkart cancelled the order on 12th Nov. I RECEIVED THE ORDER ON THE VERY SAME ADDRESS. HOW COULD I RECEIVE A PRODUCT FROM FLIPKART AT MY ADDRESS IF THE PIN CODE IS NOT SERVICEABLE. i AM FEELING CHEATED. ALSO I COULD'NT MAKE ALTERNATE ARRANGEMENTS AS THE ORDER WAS PREPAID AND WAS CANCELLED BY FLIPKART ON THE LAST DAY 12TH NOVEMBER IN THE EVENING. IF THIS WEBSITE COULD'NT HELP ME, THIS MATTER IS SURELY GOING IN THE CONSUMER COURT THIS TIME!

Nov 23, 2016

Updated by siddharthtiwari Flipkart didn't reschedule the delivery or call to inform such goo[censored]p on their end. Nor did they call to help re order the product. Enough time given for service recovery. Its time to take some action now. Going to file a complaint in consumer court.