Flipkart — Product Return issue from Flipkart-- order id OD[protected]

I have ordered LivPure water purifier(LIV-PEP-PRO_PLUS) from E-commerce seller flipkart with Order No#OD[protected], installation for this product was completed on 9th October 2021. TDS levels of filtered water when it was installed was 80 which was meeting our requirement. But the TDS levels were gradual increasing there after reached to 290 and still increasing after every time, we weren't comfortable with that TDS levels.

Hence, we raised a return request on 13th october'21(Due date for return policy was 17th oct'21). But there was no response in taking the product back as per my request and the request closed on 19th Oct'21 saying the due date for product return was elapsed(as per flipkart customer service executives). This wasn't a fair answer we were expecting. And on rigorous follow-up's flipkart customer support executive raise another refund request on 26th OCTOBER'21. And they promised the technician visit as part of return process on 30th oct'21, and they missed that as well. now we are clueless on my return & refund of this product as flipkart isn't giving proper updates nor following-up with their seller to resolve my queries.

Past 25 days, we aren't satisfied with product we purchased, and pathetic after purchase support from flipkart. We are approaching consumer forum to get justice for the inconvinience we faced on this product and a faster resolution.