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LivPure Complaints & Reviews

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Last updated May 18, 2024
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LivPure reviews & complaints(796)

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M
Manish_2a
from Kolkata, West Bengal
May 18, 2024
May 18, 2024
This thread was updated on May 18, 2024
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I dropped an email for re-installation of my connection on 14th May, till today no one came. Calling customer care everyday, they say that technician would come today but the technician never came. I raised service request with ID being[protected] and you closed that without resolving the issue, pathetic service.
LivPure customer support has been notified about the posted complaint.
May 18, 2024
Updated by Manish_2a
I also emailed the team, called the team, WhatsApp the team but of no use, false and fake promises with no action.
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    S
    Sagar phartale
    Apr 28, 2024
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    Recharge and water consumption

    Address:Bangalore

    Hello Livpure,
    I had recharged for one year on 21/08/2023.
    but before completion of one year, on 17/04/2024 it is showing all water is consumed.
    How is it possible?
    Please provide me with monthly water consumption details.
    In livpure application it is showing only water consumption statement from January 2024 to April 2024 only not before January 2024,
    that why I am asking you to provide me details...
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    priyanka trivedi
    from Kanpur, Uttar Pradesh
    Apr 26, 2024
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    regarding the product liv pure water purifier services

    Address:Rock Landmark Apartment Flat No 305 ,Cv Raman Road Kaggdaspura

    I Have been using Livpure for 2.5 years. In Jan 2024, there were some issues with the Livpure machine. A service person came to check it and said that I needed to change all the filters. So, we bought the AMC service for 2 years. However, just two months into it, the membrane filter stopped working. When I raised a request, the Livpure service team informed me that the membrane for this year had already been replaced, so I would need to buy...
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    C
    Crystal77
    from Pune Metropolitan Area, Maharashtra
    Apr 24, 2024
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    urgent: unable to cancel subscription of livpure smart

    Address:Pune

    I am writing to express my dissatisfaction with the process of canceling my subscription with Livpure Smart. I have been attempting to cancel my subscription, but unfortunately, I have been unable to do so.

    NOTE : Date of cancellation - 20th April, 72 hours have passed and there is no cancellation call yet.

    I have followed all the outlined procedures and tried to cancel through the customer care and emails, and...
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    On 31.0324, AMC was renewed for 2 years with mandatory part replacement each year. However, till date no one has come for part replacement despite multiple follow ups. Req num-[protected]. Its been informed that parts are not available with the company. in view of the same, I request the company for compensation in failure to keep the commitment else they can refund the AMC amount along with interest....
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    R
    Rahul Territory
    Apr 17, 2024
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    I have raised the plenty of my concerns to LivPure regarding the service of RO. However, they just send the email and do nothing and close the complaint without any resolution. I raised #[protected] to get service as I already paid AMC charges for 2 years. The area manager is not receiving our calls now a days and just give us assurance that we'll resolve soon. It's been 5-6 months and we're still chasing the LivPure but no resolution as they said we have stopped giving service to customers because they closed the office in our area.
    LivPure customer support has been notified about the posted complaint.
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      C
      charanrajtc
      from kolar, Karnataka
      Apr 16, 2024
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      No maintenance and filter replacement support

      I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I purchased less than six months ago. Despite raising a request to change the filter over a month ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.

      This level of negligence is unacceptable, especially considering...
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      P
      Parthiban_25
      from Chennai, Tamil Nadu
      Apr 15, 2024
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      Livpure RO Not working from 03/29

      Address:Chennai
      Website:www.livpuresmart.com

      Since recharging my Livpure Smart RO on 03/29, it has failed to sync with the mobile application and has ceased functioning. Despite multiple calls made from 03/29 until now, the issue remains unresolved with no one attending to it from the Chennai office. This is the Second time I am facing a delay in service.
      It's frustrating to call on a daily basis to follow up on the issue.

      Finally on 05/04/2024 i got one Chennai...
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      T
      tarak ram
      Apr 13, 2024
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      Address:Vishal Dhii Towers, 1-8-295/4/6, Sardar Patel Rd, Sindhi Colony, Begumpet, Hyderabad, Telangana 500003

      I was purchased Livpure RO on March 29th, installation person came to my house after 5 days of order given till now not yet resolved.

      received damaged product, I given no of complaints but no response from them. Even we try to reach customer support also we cann't.

      One day miracle was happen customer care person lift my call and immediatly I said "Please cancel my subscription and refund my money".
      He agreed and said that with in 3 days my person will visit to your house and equipment will return after 7 days money will refund to your account.
      LivPure customer support has been notified about the posted complaint.
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        S
        SKGupta1304
        from Ahmedabad, Gujarat
        Apr 10, 2024
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        Cancellation & pickup not completed since 12 days.

        Address:Ahmedabad

        I am leaving the city permanently on 12/04/2024. I raised request for cancellation on 30/03/2024, when I received no response from them. I called again to confirm status and they said cancellation is rejected, since I missed their confirmation call, whereas I didn't receive any cancellation call. I requested them to process this, since then I have been calling daily and the only response, I am getting is it will be done by today, but the...
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        A
        ash1982
        from bangalore, Karnataka
        Apr 8, 2024
        Apr 8, 2024
        This thread was updated on Apr 8, 2024
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        No refund after subscription cancellation

        Livpure is one of the pathetic product. After installation, we frequently experienced health issues and there was no one to attend to us from livpure. There was delayed response after cancellation of subscription and till now, there is no refund from their side....
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        B
        Bubul Dey
        from Hyderabad, Telangana
        Apr 5, 2024
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        Website:www.livpuresmart.com/ro-subscription/nlp?utm_source=G_B&utm_medium=New_Brand_EC&utm_campaign=WAAS_Subscription_New_Brand_EC&utm_term=livpure&gad_source=1&gclid=CjwKCAjwwr6wBhBcEiwAfMEQs2u_yLpX

        Post sales LivPure is not providing the service which they are committed. Even after calling multiple times, there was no such action I could see from LivPure. LivPure customer service team provided details of two person (Nitish and Amarnath) to contact unfortunately after calling them for the 1st time, they stopped answering my call.
        LivPure customer support has been notified about the posted complaint.
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          D
          dragon_ps
          Apr 5, 2024
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          Address:Bangalore

          I placed a request to cancel my subscription and pick up the Livpure machine. First, they mentioned that the process is of 5-7 days; then they disapproved my request saying that they called and I did not pick up. However, I did not receive any call from them. I have raised a pickup request again. However, I have not heard back anything. This is mental torture and harrassment on customers who have to call the customer support again and again to get the machine picked up.
          LivPure customer support has been notified about the posted complaint.
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            P
            Praveen.raju.p
            from Hyderabad, Telangana
            Mar 27, 2024
            Apr 24, 2024
            This thread was updated on Apr 24, 2024
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Livpure is not taking their machine back even after a week

            Address:[email protected], 9962859174, Hyderabad, Telangana

            Hi Team,
            Livpure team is always talking very arrogantly and just giving same answer to everyone that they tried calling us but either it didn’t connected or I missed a call. I am attending every spam call and they still say same reason and closing my request . They are torturing in cancellation process. I’m trying to cancel it very first month but their fake statements and hidden conditions made me to use this machine for 4 months...
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            N
            Naveen Prasath M
            Mar 18, 2024
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            Unable to Cancel the RO Subscription

            I have raised cancellation request on 7th March 2024 but till now(17th March 2024) nothing has been done. When I raise the request, they said I'll be getting a call from cancellation team in 24hrs but haven't received a single call from that team. I have provided even my alternate number to contact me but still didn't get any calls. I have sent email and called many times regarding this. But couldn't get it resolved. I'm getting calls from...
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            Address:303, TNHB Colony, singanallur, coimbatore-641033, tamilnadu

            We bought a purifier in Sep 2022, Installation is done and the waste water is mixed with good water and we drank it for a year, we went to native for some personal reason for around 6 months and we came back in a few days, the tap is broken and we call it for service, the technician told me that waste water didn't go out till date and you won't cover it in warranty and he service it and from the next day water leakage is there, whenever we...
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            M
            Mohammed Khalid Ahmed Siddiqui
            Mar 13, 2024
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            Complaint Against Livpure Water Purifier

            Dear Sir/Madam,

            I am writing to file a formal complaint against Live Pure Water Purifier regarding the lack of resolution to a complaint I raised on March 7th, 2024 with the complain number [protected]. Despite multiple attempts to address the issue, no satisfactory action has been taken by the company.

            On March 7th, I contacted Live Pure Water Purifier to report a water taste issue with the purifier installed...
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            A
            Abhiraj Ghisewad
            from Pune, Maharashtra
            Mar 9, 2024
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            LivPure giving fake promises and looting customers

            Address:Sukhwani skyline, H building, 1405 flat number, opposite Euro school, bhumkar das road, wakad, Pincode:- 411057

            I have purchase livpure bolt water purifier in april 2023 from vijay sales wakad pune
            They have said water purifures is good n 3 to 5 year it will perform well

            After just 11 months use water stopped coming so we called for technician from Livpure

            Technician said electric part and all membrane plus candles need to replace it wil come 5000 to 6000

            Firstly we stay in pcmc pimpri chinchwad...
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            K
            K Pavani
            Feb 24, 2024
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            RO glo star

            Address:Kothagudem

            Got my product from Amazon and as per standard time for installation is 24_48 hours from delivery date. It's been 5 days and no technician from livpure pure turned up. Contacted livpure customer care but I just got the contact number of service agency which I already have. No responses from agency or area manager of livpure. Pathetic service.

            Dear Customer, your service request No.JS-[protected] & call closure allocated...
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            S
            singhsaurav
            from chennai, Tamil Nadu
            Feb 9, 2024
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            Service related complaint

            I am writing to express my extreme dissatisfaction with the recent experience I have had with your company. Despite promises of timely delivery and installation, the delivery was significantly delayed. Furthermore, the product delivered is faulty, leading to considerable inconvenience and mental distress. Despite filing a complaint, no technician has been sent to address the issue. This situation has resulted in flooding in my kitchen, adding...
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