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LivPure Complaints & Reviews

www.livpure.in

2.1

Updated: Sep 15, 2025

Complaints 853

Resolved

355

Unresolved

498

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

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LivPure reviews & complaints(853)

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Address: Bhubaneswar, Odisha

I have been facing filtration issues with my Liv Pure RO and the TDS levels are gone higher making the water undrinkable. I have called the local service provider (LN Enterprises), and they said that the filters need an urgent replacement. Since then no one came to either replace the filter or clean the filters. I have raised official complaint with the customer care and they have provided two contacts i.e Mr. Aditya & Mr. Pratay.
I...

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Dear Team,

I am writing to formally bring to your attention a concerning incident involving one of your service engineers, Mr. Anjaneya C (contact no. +[protected], during a service visit on 20th July 2025 for our Livpure WP Gaze RO+UV+UF 7-litre water purifier.

We had raised a service request through Reliance RESQ under our active AMC. The service request details are as follows:
Request ID: [protected][protected]br...

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Hi I am writing to inform you that I purchased an 1 year AMC plan from Livpure technician which cost around 5499/- on 15 Jul 25, Today it is 18 Aug 25 and till now the AMC is not yet activated.

When I consulted the customer care, they said As per their records, I purchased AMC on 8 Aug 25 with some different amount but still it is not activated. Livpure is unable to give me proper solution instead of this, they are sharing...

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Address: 12, Priyarams apartment,raceview colony first Street, Guindy, Chennai

I brought my Livpure glo lite before 1 and half years but they haven't done not even one free service during first year of purchase or paid service after the one year and now my purifier tap broken I am complaining this issue for the past two months and no service person came to my place to repair and every time while calling the customer support they will provide the contact number of the local service person or the service person will call us stating they will come tomorrow to our house and they won't visit us even after begging them and they won't answer the calls this is continuously happening and I am really pissed off.

LivPure customer support has been notified about the posted complaint.

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I have been a subscriber of Livpure Smart RO since June 2023. On 23rd July 2025, I contacted Livpure Smart customer care to cancel my subscription and requested the pickup of the RO device, as I was relocating to another city by 31st July 2025.

Despite informing the support team well in advance and following up through multiple phone calls, no one from Livpure has come to collect the device. Each time I call, I am assured that...

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Address: VISAKHAPATNAM

We have high TDS of 500, informed 1 month before, still not rectified. I have 4 years of AMC, still so much delay for rectifying the complaint....

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Address: NIBM, Pune

I am a Livpure customer using their water purifier for over 3 years. I purchased an AMC (Annual Maintenance Contract) last year to get the filters replaced — for the first time since purchase.
However, no service has been provided for over 4 months, despite:
Repeated calls to customer care (always false promises of "escalation")
Emails to support (no reply)
Assigned technician not answering calls
Most importantly, the RO membrane — the critical filter — has never been changed, which is a serious health risk.
This amounts to:
Deficiency in service
Cheating and unfair trade practice
Misuse of paid AMC amount
I have already filed a grievance on PGPortal (Government) and will escalate to Consumer Court via e-Daakhil if no action is taken.
I urge others to avoid Livpure’s AMC unless they take full responsibility and resolve this immediately.

LivPure customer support has been notified about the posted complaint.

Jul 16, 2025

Updated by mschavan Update: I’m not the only one facing this issue—many customers have reported similar neglect and fraudulent AMC experiences:

Reddit: reports of deceptive AMC sign‑ups and repeated service failures

Voxya: complaints about scheduled services never delivered, risking family health
Voxya

MouthShut: multiple reviews stating no technician visits and poor support
Voxya
+9
MouthShut
+9
MouthShut
+9

This clearly indicates a systemic issue at Livpure regarding AMC non‑fulfillment and consumer deception. I request urgent action and resolution.

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Address: h.no.3200 type IV sector I antophill block 222 mumbai-400037

Sir reparied on 01.07.25 through m/s jaiswal enterprises, mumbai vide their bill no.564 dt.01.107.25 for 2500/0. However after two days, filter is not working and it is dead to draw from water. Firm mobile no.[protected]/[protected]. Tf necessary action shall be taken to rectify it immediately. My contact no.[protected] email. Ravi. [protected]@gmail.com...

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Dear Livpure Customer Support,

I am writing to request the cancellation of my order (Order ID: JS08378DT). I have been trying to cancel this order for over a month now, but it still has not been processed.

Registered Mobile Number: [protected]
Registered Email ID: [protected]@gmail.com

Despite multiple attempts, the cancellation has not gone through, and I am extremely disappointed...

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Address: Bhopal, Madhya Pradesh

I had taken a Livpure Smart RO on rental basis. Now after only 20 days, I decided to return the machine due to personal reasons. However, Livpure refused to refund my security deposit, citing a hidden 90-day lock-in clause.

At the time of subscription, no clear or prominent communication was provided about the 90-day lock-in policy. Later, I found a small line hidden at the bottom of an email that mentions:
“If you...

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Address: Flat No-506 akshari sathavahana app abhi constructions anits collage road sangivalasa opposite to pavitra pharmacy 531162

Issue:
After the recent service of my Livpure water purifier, the TDS level of the water is extremely high. This is unacceptable and poses a serious health risk.

Details:

The service was just done, yet the water quality has worsened.

The purifier is not filtering properly and the TDS remains above safe limits.

This indicates poor servicing or incorrect filter settings.br...

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Address: Bhubaneswar

I purchased a Livpure RO on 22nd June after the sales representative told me that it would be delivered and installed by 25th June 2025.in Flipkart, it was showing delivery by 24th and installation by 26th June. As they have assured me that all will be done by 25th June, I bought from their company website. I was having a train on the 25th night, when I checked tracking website; it was showing arrival by 30th. I mailed them regarding the...

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Address: Mumbai

I renewed Livpure acmc for glo model on 12 June 2025 from livpure Executive Mr. Ujjwal.

It's more than 15 days the acmc is not active even after multiple phone calls and emails.

I would be glad if the company starts the acmc since the water purifier is due for servicing....

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The District Consumer Disputes Redressal Commission
[Your District Name], Tamil Nadu

Subject: Complaint Against Livepure RO Machine Service – Request for Cancellation and Refund

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livepure, from whom I hired a RO water purifier machine. Despite raising a service request on 17th June 2025, the issue remains unresolved....

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Address: Gurgaon

Respected Sir/Madam,

I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier.

On 11th June 2025, I raised a service ticket with Livpure reporting that my RO unit had stopped working. Despite repeated follow-ups over the past week, there has been no resolution provided. Every time I contact Livpure...

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I am writing to escalate a service issue that has remained unresolved for over 8 days despite repeated follow-ups.

I purchased an *Annual Maintenance Contract (AMC)* from Livpure 8 days ago on 7th June 2025 and immediately raised a service request for my malfunctioning water purifier. Since then, I have been continuously asked to call different service personnel, but *no actual service or resolution* has been provided.
They...

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I received faulty LIvpure purifier which I requested to take back and issue full refund as per LIvpure 7 days refund policy but the LIvpure customer executive is deliberately causing the delay by stating that cancellation department will call, but they never did. I have been following them over call, email and their portal but all they give is verbal assurance. At this point I am sure the company is carefully planned racket to scam customers....

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I am not able to raise request with them for the relocation. It's been days chasing them. Now that I have to leave existing flat I am not sure what should be done....

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Address: Pune, Maharashtra

A 'cancel of service' request was raised by me on 7th May 2025.
The water filter that I rented out was supposed to be picked up by them in under 72 hours.
Nothing has been done as of 30th May EOD.
I was supposed to receive my deposit amount for their products with 72 hours after pickup.
None of this has been done by them.
I have raised the same complaint thrice now and they still haven't don't...

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I recently purchased a Livpure water purifier expecting good quality and support. However, I faced a major issue with the product and reported it to Livpure customer care. Despite repeated follow-ups, no technician visited and no solution was provided. This is unacceptable, especially for a product related to drinking water and health.

My complaint was completely ignored, and I received zero support from their team.
br...

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