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LivPure Complaints & Reviews

2.5
Last updated Dec 5, 2022
Complaints 699
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Plot No. 221, Udyog Vihar, Phase-I
Gurgaon
Gurgaon District
Haryana
India
122016

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LivPure reviews & complaints(699)

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The SERVICE maintenance is very bad. While selling your sales team will give false information to customers. They collect AMC charges from us. But do not provide timely service. If you want to complain then the customer SERVICE are even PATHETIC.

I have called multiple times to customer support but never come back with any response and they simply waste our time and money.
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    I have been facing a water leakage issue for the past month but it is still not resolved. Lipure technicians have visited 3-4 times to fix the problem and every time they changed some parts and said the issue is resolved but it is not. They don't have the patience to stay for 30 mins and check whether the issue is finally resolved or not. They are just in hurry to get the happy code and close the issue asap. I am frustrated with their customer complaint department also, it seems they don't have any control over escalation. They can just create the issue log not able to help in escalation at all. I have called them 7-8 times for this issue but unfortunately, they behave like a dummy characters. I have paid Rs 5000 for AMC to get better service but this time it is so pathetic and frustrating.
    Call ID 1 - JS-[protected]
    Call ID 2 - JS-[protected]
    Call ID 3 - JS-[protected]
    Call ID 4 - JS-[protected]
    Call ID 5 - JS-[protected]
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      I have taken acmc in nov 2020 till nov 2022, but due to covid pendamic service was not provided for 1 year from livpure and the same was communicated to livpure customer care and also spoke with rajkamal area sales team hyderabad. But i received a mail saying we are not committed to give service for the lost year. In the name of acmc hard earned money of consumers are collected and they are skipping the promise which they made at the time of taking money, which is pathetic and very unethical way of treating the customer as they know that water is very important and people will not fight in this case and they can do what ever they want. Livpure has not kept there promise of acmc
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        Service is to much bad ... the main problem is i cancel my LivPure last month ..then i called to customer care they told me sir this weak we will take it back..then no one came ..last moth to till now ..everday they are saying sir ..today anyhow we will take it...no one came ..i called that gay he fited ro livepure in my home .they told me sir that not my work ..mera kaam srif lgana ka h...so i decide if i m not getting any responce to colled...
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        Sir, I bought ro about a month ago, which was used by me only for 15 days, but even after complaining that my ro is lying bad for a month, the problem is still not resolved. Please try to solve the problem in time.
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          Hi team,

          I was using livpure smart ro earlier and returned the machine on 9th June. Despite being the refund processing I am seeing the balance amount increasing per month. I have already deactivated the machine in the month of June and returned the machine from my current address. Not sure why the machine is still showing under my account. Need this to be close immediately, I am already disturbed due to this. I have contacted...
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          Hi livpure,
          Recently I have purchased livpure water purifier but water tast is very bad
          Please check the filter and resolved the issue

          Nagendra Vishwakrma
          Contact number is [protected]...
          +1 photos
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          Hi,

          I am using LivPure RO water purifier and it is not working from last 2 weeks after filter change by LivePure technician. We reached customer care and it has been 5 days but no response from any where. It is very very bad service and i have been calling everyday and they have the same response that it will be fixed today. They gave number of area manager and senior technician but they are not picking up call
          br...
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          Inspite of repeated requests and complaints they are not bothered to respond
          LivPure customer support has been notified about the posted complaint.
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            Due to service delay...our water utilization is impacted...Still we have 7000 liters of water in our account...so I requested for extension of subscription at leaat upto December 2022...because of their service delay in my whole year..subscription. They are treating us like beggers and they are saying 10 day or 15 days of extension only possible.

            See I paid the money and having 7000 liters of water in my account...Still they...
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            I bought Livpure 1 year back. From day 1 water taste is like bore water. I raised complaint and service engineer replaced filters and he said “according to government norms there are some pH that has to be maintained so that’s why water tastes like this. Going forward all RO brand’s water will taste like this only”. He was not ready to accept my complaint and he simply replaced filters. Then after a week I again raised complaint and...
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            Hi,
            I am using livpure water purifier since last three years. I have taken AMC plan last year. Since this servicing there is continuous leakage in water purifier. Sai enterprises was the third party company which has done servicing. After leakage they have worked twice on water purifier but problem of leakage was not solved yet. There is no response from customer care. Problem is not solved.
            Regards
            Sandip Patil...
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            Even after claiming for concessions to my earlier AMC, my father who is around 75 years paid an amount of Rs. 12000 to the Livpure person Jogendra (mobile number[protected] for new ACMC.
            While the original complaint was regarding water tasting bad, the same has still not been resolved and every time I raise a ticket, the technician tells my father that there is a motor issue and he will resolve it soon but takes the code to close...
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            We need to make calls multiple times for service and the technicians behavior is worst. Rudely behaving with the people in home by raising their voice. SUCH A GREAT COMPANY with a wonderful technicians. We never expect such service ever...
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            I have paid monthly installment of Rs 500 on 13th September. It's been 3 days since there is no water coming in RO. I have raised multiple tickets, called customer care 6 times, but there is response from your service team. Each time I call they say it will take 24hrs to 48hrs to resolve issue. I have also requested to speak to supervisor to escalate the issue but no response. After giving a negative feedback in Google playstore for your...
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            I’ve taken subscription of livpure ro 7days ago
            Everyday i talk to the customer care they say your kyc has not been approved it will take 24 to 48hrs only and in my app it shows your kyc has been successful.
            On the day when i got a call from sales team he told me you will get your ro within 48hrs but till now it’s been 7days that is 168hrs still I didn’t get any call from service team.
            Everyday i tried to call...
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            I had made payment of Rs.2024/- (One Month Subscription Rs.525/- plus Refundable Deposit of Rs.1499/-) on 09.09.2022 on the assurance that the RO would be delivered the next day and installation would be completed in next 48hrs thereof.
            However, the RO has not yet been delivered till date.
            I have sent an email in the morning of 13.09.2022 to cancel the Order and refund the amount and in response to the same I was again given...
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            My RO membership was disconnected in the month of July.

            I've received a legal notice regarding returning the unit. Before getting the notice I've mentioned few of the agents who called me before to call me at around 5 to 6 pm since I do night shift and I will not be able to entertain calls in the morning.

            Since September 7th I've been trying to schedule a pick up and receive a call back. However the legal department...
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            Customer care service is not responding. We are trying to contact them from last 15 days. But they are not resolving aur issue. Please help....
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            I raised a complaint on September 1st and received this message from you guys Dear Customer, your service request No.JS-[protected] & call closure code is 62876 allocated for[protected] to Saravanan Kumar[protected] Chennai, [protected] . Please call [protected] for any query. Team Livpure. as soon I got that text I tried calling him no response so I reached out the customer care the next day and they asked me to reach out sathish [protected]....
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