LivPure Complaints & Reviews

I wanted to get my water purifier servicing done when customer care advised me to renew AMC online which I eventually did. After making the payment it took 2 weeks to get the AMC active (initially they lied I would get the service done within 24 hours of making payment). It's been a month since my AMC was active but they didn't provide me any service or part replacement as per agreed under the AMC terms. The service center they allocated to my residence area, initially denied service as I didn't take AMC directly from them, they termed online AMC activation as a scam. The name of the service center is Livpure - Tanish Enterprises and a lady handles the calls and is very poor in customer service and speaks too rudely. I lodged multiple complaints over calls and emails to the Livpure customer care team but they failed to resolve this and stopped responding back to my emails. I faced loss of money, time, and mental peace. And top of that have no option other than drinking water with purifier issues.

Money deducted, RO not delivered yet

I have requested for cancellation of RO smart services on 15th Aug 23, but till now no one has turned up for machine pick up, whenever I'm calling to customer care simply they just use the script with in 24 hours our team will get in touch, but no response at all, such a pathetic service and poor response towards customer, I have paid amount for an year, which stucked into it, process the amount from the day which is opt for cancellation and refund me as soon as possible.

I have bought ACMC for 3 yrs for my RO with registered mobile no [protected]. However, when I call the customer care, it says that I have not bought the ACMC and I have been refused the services. Kindly resolve the issue at your end, else I will be forced to take legal advice.

I am writing to express my deep frustration and disappointment with the ongoing issues I am facing with LIVEPURE. Despite multiple attempts to resolve the matter directly with them, I have not received a satisfactory response regarding the refund of my money and the cancellation of my RO water subscription.

Despite my repeated follow-ups and communications with their customer service team, I have not received any concrete information or actions taken to address my concerns. It is evident that LIVEPURE is not fulfilling its commitment to its customers, and I feel that my rights as a consumer are being disregarded.

I am writing to you, the Consumer Complaints Department, in the hope that you can intervene and assist me in resolving this matter.

I have lodged one complain as on 20.08.2023 and SERVICE REQUEST NUMBER IS JS-[protected] and after 30 hours also no service engineer being allotted for our request. Earlier when we have not done the extended warranty that time we got very prompt response from your end. Now -a -days you are not responding our complain. This is
great learning for us in future we will not take any service from your end and also we will not recommended any person to buy your RO.

When I purchased the Liv Pure RO on and around Dec 22 and i felt the first blow on Jan 22 when membrane was damaged and that time also i had to communicate to many people to get that changed and that time I was told that preventive maintenance would be carried out in all possible way as promised before and will get membrane and filters changed up in coming time as per time duration of 7-8 months o[censored]se

Today on 17/08/2023 when...

LivpureSmart not refunded security deposit and demanded payment for my filter.

I have vacated my residence and cancelled the rental water filter 10 days back, but even after multiple calls livpure has not refunded the security deposit amount which they had charged before installing the filter. FILTER NUMBER IS A3NR25D1083415 and customer mobile number [protected]. Whenever i called helpdesk, they denied receiving the deposit amount of Rs 1499 and did not even issue any refund reference number or deposit receipt. Please refund the entire amount asap to the original payment method from which you took the deposit and not returning it now.

The ads that had claims that were "miraculous"...had no effect on me...i would like a refund on the unused product...

Hi all,

I got services of Livpure in 2021 via Furlenco and cancelled the subscription, and returned the product at the start of 2022, I suddenly got a legal notice in my email almost 1.5 years after I got the initial service that I am defaulting, and I have committed a scam by not paying for services and not returning the product, I scheduled the return and returned everything including the box when I was leaving India, and...

I hsve never rented theRO with livepure i have rented with Furlenco and all of the sudden i got a legal notice about this. From last 3 months i hsve been trying to connect with both if the companies to grt the RO fixed but no one is responding. I had to reach here to connect now. My house has been changed since i was living on rented apartment and i live very next to that house. I have paid rent for mire than 2 years but I have no clue what has happened and infact how can you send me notice since i never rented with you always paid to furlenco only.

This company is the worst. I purchased 2 units of Chill 35 air cooler in April 2021 and have regretted it ever since. Every year without fail including in 2021 after purchase, the units have been giving problems. But the fun does not end there. They take their own sweet time to respond and attend the complaints. Its only after posting such comments that they really begin to contact you to resolve your complaints. On June 24, 2023 I had registered...

This issue is not resolved.

For a single complaint, your engineers have visited 5 times to my house .

Still the below issue is not solved.

No one is properly responding to any of my calls.

Everyday and every time they were in meeting.

I am using multiple appliances I have never faced any issues like this and this type of worst customer support and service .

When can u solve this leakage issue?

Regards,

Loganathan

I have a livepure touch 2000+ model this model had some issue last month and the water was not getting filtered, the issue that after draining the water from the tank, the tank was showing full and the water was not getting free flow then I made an official complaint in livepure and from there I got A service agent came to our house and opened the filter and said that the filter is jammed and he change filter and billed 2000 rupees.Later I called him and told him that the problem is not solved but the problem is still the same but he stopped me from filing the complaint again and said I will come back and file your complaint but nothing came and the problem with my purifier is still the same

I have annual maintenance contract valis until 2025, but in spite of many reminders the company or their service agent are not providing support. The UV filter and candle change is due but the company is not responding. We may suffer medical conditions, if the service is not provided immediately as it is two months late already. Call id JS-[protected].

I ordered a livpure linea model from flipkart after the installation on the same day the water started to leak ( overflow ) from water purifier and whole machine was fully wet.. I complained about this to liv pure multiple times .. But no response from customer support. It has 7 days replacement warranty .. But they are not replacing and request was completely ignored.I thought Livpure was a good brand so I ordered this . but I didn't expect this kind of response from them.feels like cheated by livpure.

Service Request for Livpure Bolt+Copper RO was assigned on 20 June 2023 and the visit is pending for more than 10 days.

There is no call from Livpure and complete ignorance towards service request.
I have attached the screenshots of the service request.
Even before I complained about Livpure on this platform and every time I had to complain about simple service requests, otherwise it is ignored entirely.

Worst kind of service I have ever experienced.

I have attached the screenshots of SMS from LivPure and the screenshot from LivPure app.

I hope the issue will be resolved as soon as possible.

I have annual maintenance contract valis until 2025, but in spite of many reminders the company or their service agent are not providing support. The UV filter and candle change is due but the company is not responding. We may suffer medical conditions, if the service is not provided immediately as it is two months late already.

My liv pure ro is just a week older and service boy told that it is not filtering, he will work on it after approval by company but still no response.