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LivPure Complaints & Reviews

www.livpure.in

2.1

Updated: Jul 13, 2026

Complaints 877

Resolved

357

Unresolved

520

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

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LivPure reviews & complaints(877)

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Address: Shree Aaradhya Advaita, 502, Mallampet, Bachupally

Respected Sir/Madam,

I wish to lodge a complaint against LivPure for gross deficiency in service despite my having an active annual subscription for a LivPure Smart Water Purifier.

Active Livpure Smart Subscription Mobile Number: [protected]

On 7 July 2026, my LivPure Smart Water Purifier developed a fault and stopped filtering water, making it completely unusable for drinking purposes. I immediately...

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I have a LivPure RO water purified subscription. On June 23rd I raised a transfer of location for my RO purifier and requested a dismantle at the old location and installation at the new location. I provided addresses for both locations, followed the procedure as instructed in the LivPure android app. I never received any dismantle service and I had to uninstall the purified myself. After reaching the new location I requested RO installation...

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Address: Bangalore

Website: www.livpuresmart.com

I am writing to formally lodge a complaint regarding the wrongful rejection of my subscription cancellation request.
I requested cancellation, and your team contacted me for confirmation. I spoke with them and confirmed the cancellation. However, they rejected my request claiming I "did not pick their call, " which is false. I have provided them with a screenshot of my call log showing a conversation of 1 minute and 16 seconds, yet...

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Address: Cuttack

Website: Livpure

Hai,
I am shantanu Thakur I have taken a AMC for 2 years for my livpure Mineral RO. system raised a request for scheduled maintenance of Ro on dated 24.03.2026 vide service request no.[protected] . The company allotted the job work to M N Enterprises Cuttack . I have contacted several times for repair of my RO. but they never came. On dated 01.05.2026 i contact to customer care of the company. fro company side the person request...

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Address: WZ- 106/101, Rajouri Garden Extension, New Delhi 110027 , India

Website: www.livpure.com

1. I purchased a livpure waterpurifier with model no. liv-pep+ in 2019, i am shifting my house and wanted to get it reinstalled. I had called livepure customer service [protected] for reinstallation of waterpurifier on 09 April 2026, they made me take the AMC for ?4654, and told me that the technician will call me, then again the next day I called them they again gave me three numbers namely Area Service incharge [protected] (The individual...

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Hi have raised cancellation request that i am moving out of the city and leaving the premises, did multiple calls to livepure, , however they took 1 week to arrange call back from cancellation team even though i initiated cancellation from my end on 18 th March, , my device is still not picked up today is 30 th march, tomorrow is my flight and i have informed multiple times to get the device picked they are not arranging pick up .
br...

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I have purchased 2 years AMC for Livpure water purifier through Livpure online app. AMC was taken on September 2025 against the registered mobile number [protected]. On 10th Feb I booked service request for UV fault in RO, Now it is more than 2 weeks over, no technician visited for servicing.

I connected multiple times to customer care and every time they are reiterating the same words "your issue will be resolved soon".br...

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Address: Alwal Hyderabad

Dear LivPure,

Keeping the brand ambassador Sir Sachin Tendulkar, you are spoiling the name. I have been repeatedly attending your calls from Service Provide and Authorize Service Center to close my complaint, by replacing the RO Water Purifier, since Dec 13th, 2025. Only complaint is getting registered getting calls from service provider and further no update. Only I am getting fake assurance from the Company and Authorize...

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I am sharing my experience so that no one else has to go through the level of frustration, stress, and time wastage that I have faced with Livpure/Livpure Smart.

My purifier was installed on 3rd November, and immediately the TDS dropped to an unsafe level of 20. Since then, I have raised multiple tickets, yet no technician visited on time, many calls went unanswered, and several tickets were closed without anyone contacting...

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Dear Sir/Madam,

I am writing to lodge a formal complaint against Livpure for their extremely poor customer service and failure to resolve a critical issue related to my RO water purifier (water is not coming from last 12th Nov'25).

On 12th Nov 2025, I raised a service ticket with Livpure reporting that my RO had stopped working and water is not coming. Despite repeated follow-ups from last 4 days, there has...

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Address: Fatehganj West, Bareilly (UP)- 243501

Website: livpure.com/products/livpure-pep-lite-7-l-ro-copper-water-purifier-black

I purchased a Livpure RO system through my credit card. Later, I cancelled the order, and the company confirmed the cancellation. However, even after several weeks and multiple follow-up emails to [protected]@livpure.com, I have not received my refund.

The company only sends feedback emails but gives no proper response or resolution.

My Order ID is LSHPY161153, and the Order Date is[protected]. The purchase...

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Address: Livpure Smart Homes Pvt Ltd, Plot No 221, Udhyog Vihar Phase 1, Gurgaon, Haryana, 122016 India

I have been trying to contact Livpure for several days now for getting the Livpure rental water purifier subscription cancelled and get my deposit refunded. However, I have not been receiving any satisfactory answer, neither the subscription has been cancelled yet nor the water purifier has not yet been Picked up and nor the deposit amount has been refunded,

Ticket No.[protected] raised on 9th Oct but still no action....

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I purchased a one-year Annual Maintenance Contract (AMC) for my Livepure water purifier (Model: LIVBOLT+COPPER RO+UV+Min+Cu) on 03 October 2025 through their official WhatsApp support team. I made a payment of ₹4, 556 via Google Pay, which was acknowledged at the time of purchase.

However, even after 10 days, there has been no technician visit, no AMC activation, and no proper response and No technician visit from the customer...

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Address: Bhubaneswar, Odisha

I have been facing filtration issues with my Liv Pure RO and the TDS levels are gone higher making the water undrinkable. I have called the local service provider (LN Enterprises), and they said that the filters need an urgent replacement. Since then no one came to either replace the filter or clean the filters. I have raised official complaint with the customer care and they have provided two contacts i.e Mr. Aditya & Mr. Pratay.
I...

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Dear Team,

I am writing to formally bring to your attention a concerning incident involving one of your service engineers, Mr. Anjaneya C (contact no. +[protected], during a service visit on 20th July 2025 for our Livpure WP Gaze RO+UV+UF 7-litre water purifier.

We had raised a service request through Reliance RESQ under our active AMC. The service request details are as follows:
Request ID: [protected][protected]br...

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Hi I am writing to inform you that I purchased an 1 year AMC plan from Livpure technician which cost around 5499/- on 15 Jul 25, Today it is 18 Aug 25 and till now the AMC is not yet activated.

When I consulted the customer care, they said As per their records, I purchased AMC on 8 Aug 25 with some different amount but still it is not activated. Livpure is unable to give me proper solution instead of this, they are sharing...

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I have been a subscriber of Livpure Smart RO since June 2023. On 23rd July 2025, I contacted Livpure Smart customer care to cancel my subscription and requested the pickup of the RO device, as I was relocating to another city by 31st July 2025.

Despite informing the support team well in advance and following up through multiple phone calls, no one from Livpure has come to collect the device. Each time I call, I am assured that...

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Address: VISAKHAPATNAM

We have high TDS of 500, informed 1 month before, still not rectified. I have 4 years of AMC, still so much delay for rectifying the complaint....

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Address: h.no.3200 type IV sector I antophill block 222 mumbai-400037

Sir reparied on 01.07.25 through m/s jaiswal enterprises, mumbai vide their bill no.564 dt.01.107.25 for 2500/0. However after two days, filter is not working and it is dead to draw from water. Firm mobile no.[protected]/[protected]. Tf necessary action shall be taken to rectify it immediately. My contact no.[protected] email. Ravi. [protected]@gmail.com...

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Dear Livpure Customer Support,

I am writing to request the cancellation of my order (Order ID: JS08378DT). I have been trying to cancel this order for over a month now, but it still has not been processed.

Registered Mobile Number: [protected]
Registered Email ID: [protected]@gmail.com

Despite multiple attempts, the cancellation has not gone through, and I am extremely disappointed...

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