LivPure Customer Care
Livpure Pvt. Ltd.
Customer satisfaction rating: 70%
Submit a Complaint
231
COMPLAINTS

LivPure Customer Care

Livpure Pvt. Ltd.

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Address
Plot No. 221, Udyog Vihar, Phase-I
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 4199 399  [Helpline]
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74

Phone:
Phone:
+91 95 8222 9701  [Direct Sales & Service Partner Enquiry]
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38
+91 98 7179 8090  [Export Enquiry]
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+91 12 4498 7400  [Corp Office]
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20
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19

Fax:
Fax:
+91 12 4498 7499  

Customer satisfaction rating
70%
Complaints
231
Pending
16
Resolved
156
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon08:00 am - 10:00 pm
Tue08:00 am - 10:00 pm
Wed08:00 am - 10:00 pm
Thu08:00 am - 10:00 pm
Fri08:00 am - 10:00 pm
Sat08:00 am - 10:00 pm
SunClosed

LivPure related photos (23)

LivPure Complaints & Reviews

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Livpure — water purifier touch plus

 monkeymindsramnath on Aug 22, 2019
When you register a complaint message comes saying somebody will contact you. But no nobody does and nocomplaint registration number is given. While installation also. Only after promising to return the product a service person was sent. The one assigned to said that since his phone battery is down he would not come. Currently the there is continous drain since yesterday...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — worst product cheating company and service

 Naveen Selvaraj on Aug 20, 2019
Worst service support from brand
I got livpure water purifier 11.04.2018.

When we bought that day to till problem come not rectified its good service support and customers satisfaction.
Check my number to your server then get all details
service request No.
JS[protected]
JS[protected]
JS[protected]
JS[protected]
JS[protected]

These are just references I have tired for typing till many jobs and till problem not solved without physical call completed your service center closed call completed and its illegal and...
Complaint comments  Read comments Complaint category Appliances

Livpure — livpure guy not attending service since one month for amc service

 nareshgandham on Aug 14, 2019
I have taken AMC . They said it covers 4 years.

They came for service couple of times when filter not working now they stopped coming.
They are not attending service for the Livpure.

I complained multiple times and response from customer care is that they will arrange but never got any service engineer for work.
please resolve this as soon as possible....
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — cheating me both department sales and service

 [email protected] on Aug 12, 2019
Dear sir
I am from delhi purchased dated on 26/7/19 livpure pep ro and not compare to any other company because of sachin sir is brand ambesder of this company so i think company service is good at the store livpure sales person suggest me this model for mcd water. When engineer installing this product engineer (Imtiyaz alam 2001731) nothing to tell me about tds label when yesterday i was checked tds is 3ppm now am requesting for tds control ur engineer told me replace new another model ur own cost when i am given complain again my issue is same than i denied to give closer code he told...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — pep pro plus water purifier bad service of livpure bad response no technical support no service support

 Aijaz Mohiuddin on Aug 9, 2019
I purchased livpure water purifier pep pro plus through amazon in april 2018.
Registered mobile num:
Aijaz mohiuddin

Malfunctioning unit since installation water from waste water drain pipe after tank full also the water out flow is there continuously now the machine has stopped working only power on display is seen the service person who came for first free service in december told that he is only for maintenance n cleaning he is writing the note put up in service note and other executive from technical team will fix the problem which he even wrote in the service note...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Livpure — livpure ro touch + ( no 1 fraud company)

 ghatak54 on Aug 6, 2019
I had complaint and mail's to Livepure customer care but they playing drama only they are daily call to me today technician visit sir, but no visit any technician because this product is on Warranty if not warranty they quickly respond to you and force for AMC means extend warranty
When they take money there after they told no replace of all filters 😡
Vvvvvvvvvvvfraud and worrest experience with Livepure nobody can purchase it if anybody have doubt or call free to me I will explain
How they fraudulent company
This is ph [protected]...
Complaint comments  Read comments [1]Complaint category Products & Services

Livpure — I am complaining about the company's service

 EshwarB on Jul 27, 2019
This is my worst experience ever with a company which is doing so well in the market. I wonder how are they sustaining with such creepy service and staffs. No numbers of their customer's services are working. Staffs are irresponsible and rude.
I would ask people not to go for this company. Better choose another option.
I am a new customer and i am running up and down for my installation. The contact number doesnt works. I have been kept on hold for about half an hour by the company on the call. Their staffs are really irresponsible and very rude to the customer. Is this what a person...
Complaint comments  Read comments Complaint category Products & Services

Livpure — need replacement

 yashin shaik on Jul 25, 2019
I am from Bangalore, My livpure GlO is on warranty, because o[censored]r untrained service engineer it got damaged, I am doing follow up by ur customer care and through mail, since June alomost 10 ticket, 50 +follow up call, 15 mails not getting any response

After each servicing it works for hardly 2, then same issue, I am completely frustrated . For each below almost 15 to 20 follow up call, email too, I need complete replacement.
JS-[protected], JS-[protected], JS[protected], JS-[protected].JS-[protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — fraud by livpure

 Ankush Catchick on Jul 23, 2019
I have got cheated by your so-called exclusive agency and i going to lodge this complaint in consumer court if this does not get addressed by livpure.

On 5th july 2019, i called for a service request. Livpure sent an engineer named "deepu". He told that the warranty of my livpure ro is over, which i was also aware of. He suggested if i make a payment of rs.6500/-, the warranty will extend for 1 year. He shared a paytm no. On which i made the payment.

I thought that the same would have been updated in livpure system too. Today when i called livpure customer care to register...
Complaint comments  Read comments [1]Complaint category Utility Services

Livpure — not getting service for my livpure ro

 Sreescorpian on Jul 21, 2019
I am requesting and complaining from more than a month through ivr, customer care, email, online etc. & escalated in the livpure escalation website also but no one has responded or attended my complaint. My ro is leaking and i m not getting any support from the livpure. Pathetic response and no follow-up. This is very insensitive. I a not satisfied...
Complaint comments  Read comments [1]Complaint category Products & Services

Livpure — purifier not working,service not provided

 Mamatha Rao Alladi on Jul 20, 2019
Hello, iam a customer of livpure.
We are facing problem in service requests.
As your service executive said we paid 2500 for 1 year service including 4 filters.
But now we have emergency with the service, that purifiers not working.
And our children got health issues with the water that we are adjusting with the nearby water service.
Kindely please resolve our problem.
Thank you...
Complaint comments  Read comments Complaint category Products & Services

Livpure — spammed my phone with unsolicited messages

 Navneet_Sandhu on Jul 19, 2019
So here's what this so called "most trusted air purifier company" did to me. Two days ago they started sharing me hundreds of smss with detail of their customers address, phone number etc. Sender 's title is bp-livpure. Firstly, i ignored them but then people started calling on my phone number that company shared my phone number with them.
I have no relation with this company. They are constantly sending me 100s of messages. I sent them message on twitter but they are not active on this platform. Then i sent email to complain about this. They said we sent this to our concerned team. We will...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Livpure Ro — worst service

 Sujitha Kishore Kumar on Jul 18, 2019
I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office[protected] they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Livpure — wasted my money by paying the amc of 14000

 Sujitha Kishore Kumar on Jul 18, 2019
I requested service for my RO which is not working properly... I requested for the service person on 13th june. Customer service person has taken my requested and said that the service person will visit my house in 48 hours time... Now it's more than 5 days... None of one came... I received a call from local livpure office they said the executive will come and so the service, ever time when I call they will tell today will come later on they won't respond my call itself... Very much frustrated with the service... I have taken 4 yrs amc but no service at all... Either return my money or do the service...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — ro envy waas

 Prince Singh Anand on Jul 14, 2019
Bought RO from Livepure They delivered it in few days and now its been 1 month after delivery nobody is coming for installation after talking to customer care multiple times each time they saying different things like you need to pay for installation which is clearly mentioned on that installation will be free of cost, Some says Our team have informed us that RO is already installed.
Such a pathetic service livpure has never knew! I'm helpless but think of abusing the whole cs staff at livpure "inefficient & lack of empathy" my complaint hasnt been resolved yet since a month now.
Serial...
Complaint comments  Read comments Complaint category Appliances

Livpure — people who came for service spoil the device

 Kavery Kb on Jul 10, 2019
V pathethic and unprofessional behaviour

We had requested for a change in sedimint filters for the ro purifier, when servicing representatives whos mobile no baring [protected] visited & on spection & changing the filters, he had interconnected the wrong water inflow & therby causing the waste water to enter into the machine and causing the water purifier to fail & not function. Also after that it has been a week & no action has been taken & the maching is not working. Also we had taken leave for this sake on a monday noon & your representative has not come yet. I will further take...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — ro not working properly

 DrGaurav Khandelwal on Jul 9, 2019
We purchased livpure RO in last month..
But your have provided us a damaged product which is continuously leaking..
In this one month We had called for repairing for different issues two times..
How is it possible that a new product will need two times repairing for different issues..
I tried to call the number to talk to your customer care service provider... But there is no option in your menu to talk them directly.. They ppl reply to call me back.. But never called..
When I called your engineer who came to me for previous complaint... He is asking for money...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — service engineer not coming even after a month of booking service

 Bruceline Barnabas on Jul 8, 2019
Service for my RO is booked on 04 June 2019 with reference : JS-[protected] and another one on 07 June 2019 with reference number : JS-[protected]. However no service engineer came to service till today. I have been calling customer care number almost everyday and still no service done.
I have been forced to buy canned water from outside because of the worst service provided by Livpure team.
My warranty period expired on 20 June 2019 and now your customer service people requesting for money as it is not in warranty period.
Please advise how come I need to bear the consequences...
Complaint comments  Read comments Complaint category Electronics & Appliances

Livpure — machine is making beep sound

 Manish250 on Jul 7, 2019
I purchase livpur pep pro+ machine in jan, 2019. From last 2 days it's making beep sound conitnuously. I also raise the complaint js-[protected]. Complete day passed out but didn't any message for engineer visit and no one came from livpure. When i called them, they asked to wait for 24 hour. Now even 24 hours passed, no communication got from their side. Really frustrated with their service.

Water is one main part of life and you made the customers to wait wait wait for that. This is madness!

You people make good marketing to sell your products are you really taking...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Livpure — company chetad

 Umang Maniar on Jun 28, 2019
मेरा रजि मोबाइल नंबर है [protected]
आप इस नम्बर पर सर्विस की डिटेल चेक कर आपकी कंपनी द्ववारा मेने वार्षिक सर्विस का एक्स्ट्रा पैसा भरा है पर आपकी कंपनी द्ववारा मुजे रेगुलर समय मे मेरी मशीन का मेन्टेनेन्स नही मिला है जिसकी मेने कम्प्लेन...
Complaint comments  Read comments Complaint category Electronics & Appliances

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