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LivPure Complaints & Reviews

www.livpure.in

2.2

Updated: Apr 18, 2025

Complaints 827

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354

Unresolved

473

Good! LivPure values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that LivPure step up their efforts to fully resolve all complaints 👍

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No maintenance and filter replacement support

Livpure is not taking their machine back even after a week

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Amc gold plan cancel and refund money back

No Refund - After Cancelling my Subscription

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Mental harassment post dismantle request for more than a year

Changed Registered Mobile number for Ro Water filter

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Harassment after request to dismantle the machine since last year

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No refund after the return

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Insect in the Filtered water tank of LivPure's Rental RO

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LivPure reviews & complaints(827)

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Address: Guhla Road, Pehowa

Im purchase a Livpure Ro in 2023 April month. since the installation facing issues of impure Water no one hear, buy Amc for 1 year upto 8 may 2025, during that no parts change or no resolution. need to change Memebrane but mechanics change the Carbon Filter. Problem just same, they didn't resolve the complaint, mechanic is using abusing language. Totally Harrassed. Govt authorities should take necessary actions for cheat....

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Address: India

Sure, here's a revised version of your message:
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I booked an RO unit on the 30th, and the sales representative assured me it would be delivered within 3-4 days. However, today is the 10th of February, and it still hasn't been delivered. I have called and posted multiple times, but I haven't received any response.
---
I hope this helps! Let me know if you need any further adjustments....

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I received a notice from LivPure smart end regarding the return of Livpure machine.
I am writting you to address you as I have been an active member of your services for 1 year.

While moving out of Bangalore I requested service cancellation well in advance on 3rd August and had moved out of the house on 20th August.
In the span of 17 days I did not receive any communication even after multiple attemps to call...

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Address: GURGAUN

Ear Sir/Madam,

I am writing to bring to your attention the ongoing issues I have faced with a water filter (S.No. E6OW45D1030853) purchased on 8th August 2024. Despite several complaints and visits from your service personnel, the product has remained defective and unusable since installation. Below are the details of my complaints: 1. Complaint Number JS-[protected] dated 10.08.2024 (Closed on 18.08.2024). 2. Complaint...

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Address: livpure pvt ltd plot no 221 udyog vihar phase 1 gurgaon 122016

Livpure water purifier AMC still not being updated, even though multiple Ticket raised to livpure customer service desk. Ticket No history :[protected],[protected],[protected],[protected],[protected],[protected] livpure pep pro++ Serial no DAGW44D1002880, Date of purchase 22May 2017 .

As my livpure machin s not working from 30th Nov 2024, while calling several time to livpure customer desk, they told AMC not...

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Livpure not picking up machine after I disconnected the service, 20 days back. I'm just getting false assurance and status. Without giving me a call or visiting my place they mentioned that the attempt failed after multiple tries and visited my premises. I'm not getting my deposited money back also.

This is the worst service I have ever experienced.
They have raised Ticket No:[protected]
Registered Mobile no...

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Address: kolkata

JS - [protected]
I am writing to express my extreme dissatisfaction with the maintenance and filter replacement support for the product I own- RO - Zinger model with 2 Years of AMC still active.

Despite raising a request to change the filter over a week ago, the service request remains pending, and every time I contact your technicians, they provide frivolous excuses to avoid addressing the issue.
This level...

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I am writing to express my dissatisfaction with the Livpure water purifier installed on 9th November, and to formally request its return and refund.

On the very day of installation, we encountered a serious issue: the entire kitchen was flooded with water due to the purifier malfunctioning. This situation not only created a significant inconvenience but also resulted in potential water damage to our kitchen.

We...

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I booked livpuresmart on 11th Oct 2024 and paid a 6month amount plus security as well with Rs 4193. They committed me to install it next day, but they delayed it for 4 to 5 days. Then I had to get another RO service for my home and cancelled this order before delivery.
As per direction of customer support, I cancelled the delivery with delivery partner and raised my cancellation on 15th Oct 2024 over customer care. The same has been...

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Called several times for service, but no response.
Called their customer care, they informed there is an open service pending, which I didn't open, so they can't raise a new request.
They asked me to call the area manager tp get it closed, to open a new service request.
I Called the given numbers, 3 to 4 mobile numbers, no one picked the calls.
I've been facing this issue for nearly a week.br...

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Address: Plot No 39, Sector 4, IMT Manesar, Gurgaon, Haryana, 122050, India CIN Number: U31100DL1994PTC061494

This is very rude behaviour from livpure and flipkart. Livpure stated that flipkart will return my faulty ro just purchased on 9th october. Flipkart says liveure will take care. I am really very disappointed with flipkart and livpure. I purchased the product on 9thoctober and the installation team installed it. Water tasted really very bad, black particles in water. They visited again on 11th october and said that the ro is faulty, replaced...

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Dear Sir/Madam,
I, R.R. Kasar, residing at NL-6-4-9, Sector 15, Nerul (E), Navi Mumbai - 400706, am a consumer as defined under the Consumer Protection Act, 2019. I purchased a water purifier from your company, Livpure Private Limited, under a subscription plan on 11th July 2023. Despite numerous complaints and repeated requests, your company has failed to provide the promised services and has not taken appropriate action to resolve...

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Address: S4, 3rd Floor, Lakshmi Nilayam Apartment, Dhatu Nagar, Tirumala Nagar Colony , Kanchanbagh , Hyderabad-500058

I am writing to bring to your attention a serious issue with my Livpure RO service. I am currently on a rental plan costing Rs. 799 per month. On 17.09.2024 at 20:00 hours, I recharged my account with Rs. 799. However, despite the successful payment, the machine is not dispensing water, and my family and I are facing significant difficulties due to the lack of water supply.

I have repeatedly contacted customer care regarding...

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Address: 37, Shantinagar Hashkhalipool, Howrah ,Bengal

They are unable to change the filter for last 8 days ....

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I had raised a Complaint that water is coming very slow from my RO.
Complaint No - JS-[protected]
Raised on - 29th Aug 2024.

I had to follow up multiple times and then technician visited on 6th Sep 2024 and then he said some part needs to be replaced and he has not yet come back.
This is a very poor Service by the Livpure company, i had paid for my extended warranty and this is the service which i am...

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Address: Plot No 221, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122016

Purchased an RO Water purifier on July 6th, 2024, by paying 1499 and was promised refund if the product is not satisfactory, but now when i raise a complaint for refund, and customer care agent says that there is 90 days locking period and no refund can be done now, but they will take the unit back. So that's a false promise done even on their website nowhere they have mentioned about the locking period of 90 days. So this is a serious cheating...

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Address: Livepure water purifier

Registered mobile number [protected] and job sheet no.-JS-[protected] but pre filter's multi layer candle not changed how to multiple times close my grievance.

Pls look into this matter and do the needful

LivPure customer support has been notified about the posted complaint.

Sep 02, 2024

Updated by Sageer11 Registered mobile number [protected] and job sheet no.-JS-[protected] but pre filter's multi layer candle not changed how to multiple times close my grievance.

Pls look into this matter and do the needful

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Address: FLAT 11/3C, REGENT CITY, RAJARHAT

Date of incident- 17th Aug 2024
[protected] is my cell number

I have registered Liv pure Water Purifier service as machine stopped working with 3 months from the purchase date and on 17th August 2024, I logged the complain and my purifier is under warranty as well. But even 5 days passed no one has come to my home to check the issue and I have done multiple calls to customer care and their escalation persons (Escalation...

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Team i am a customer for Livpure since 6 months recently i had shifted my house. on[protected] i had raised request for relocation but i had not got any responce from Livpure. on[protected] i had shifted the machine to new address with the help of 3rd party. on[protected] on otp based one of the person visited and took purifier. from then i am getting calls from installation team but still i had not received any machine till now. many times...

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My previous complaint was made on[protected] "JS-[protected]" but unfortunately, no one has visited to address the issue. I am extremely disappointed in the lack of response and urgency shown by the LIVPURE team, Customer care also promised that the technician will be visiting soon and they have provided area code person number but still no response from everyone ..Could you look into this matter urgently and take necessary actions to...

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