[Resolved]  Flipkart — product return issues

Address:	626113
Website:	www.flipkart.com

I have ordered washing machine ifb trolley from flipkart along with washing machine on 2nd nov. I received the trolley on 6th nov but the washing machine order was cancelled by flipkart on 8th nov due to some issue with their vendor courier partner. Then i had to again reorder the same washing machine for a higher revised price on 9th nov which was delivered to us on 15th nov. (And since without washing machine i didn't had any necessity to open/use the trolley i couldn't check if it was of good quality). Within this time the 10 days product replacement policy of flipkart for the washing machine ifb trolley got completed, however i managed to place a return order for the trolley on the 10th day evening due to its bad quality but mistakenly i placed replacement order instead of return order. So i contacted flipkart customer care to cancel the replacement order and place a return order, they said that their system is not capable of cancelling the replacement and return order son the same day, so they cancelled my replacement order and asked me to give a call back after 48 hours to return the product. Due to some of my personal issues i was not able to call them exactly after 48 hours i took a couple of days extra to get rid of it and called them on 24th nov to place the request for returning the product, and now they denied in accepting my request saying that i shouls have called within 72 hours from the time the replacement request was cancelled.

My questions to flipkart:
1. All the delay issues that i faced in delivery of my product (Washing machine) was caused by flipkart, and because of that i was not able to know the quality of washing machine trolley till 10 days from the date of its delivery. Now tell me how come your policy of 10 replacement/return justify it?
2. I don't understand your logic about 48/72 hours, you said that cancel the replacement order and call back to place a return order after 48 hours? Do you want me to calculate the hours always think about the product next couple of days until you take a return request. Don't we have any other work? Your system is not capable of cancelling the replacement order and take return order at the same time, you should responsible for handling this scenario, why do you want me to run behind you. We are not your employees, we are customers we cant follow up with you every day leaving our reqular duties.
3. Also for the second washing machine which is the same that i ordered first time (& cancelled by you) i had to pay 1000 rs extra as the offer available for the first order was no more valid the second one. Now tell me who is responsible for this issue and who should bear this additional cost of 1000 rs (Approx.)? This is seriously a kind of cheating, first show the customers lower price then make them buy it then make their mindset to stay on that product and then cancel the order and again make them buy it again at a higher price. (This is really a crime).
4. Why were you not able to take the return order on 24th nov? Understand that its out of the 72 hours window you mentioned, but its not that long as well to deny the return order, when compared with your case of my washing machine cancellation, reorder with high price & re-delivery?