[Resolved] Flipkart — Products purchased at deal price returned from flipkart logistics

neelakshvarshney`

from Gurgaon, Haryana

Address:	122017
Website:	www.flipkart.com

Hi

I purchased 6 Saris to gift to my wife at a very high discount during the deals running on Flipkart. Out of these 2 were delivered to me and 3 were returned to seller from Flipkart Logistics and 1 was cancelled by the seller. My concern is that on contacting the Flipkart Customer support, I am getting unsatisfactory answers. Also, the CCE "Priyadarshini Samal" is very rude and arrogant. Due to the error from Flipkart logistics side I suffered a loss of the products at a discounted price and now they are saying me to order on the regular price which is very high then the price at which I purchased. This is directly referring that the Flipkart is making fool of customers as they kept money of various customers for a duration till cancellation and then getting interest over that amount. Customers are the one who faced the loss in this no one else. I want serious action to be taken for this issue.

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Jul 3, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 31, 2017

Updated by neelakshvarshney` Hi

I got my AC installation done by Jeeves the partner of Flipkart. They charged me 1500 rupees for standard installation of AC which is fine but they also charged me extra 250 rupees to just put my Outdoor Unit over a stand which I did not purchase from the technician and provided from my side. When I contacted CC, the CCR firstly mentioned that there would not be any extra charge of this kind and then after few hours they called me and said that the charge of 250 rupees is for the installation of Outdoor unit as it does not come under the standard installation charges. Also, the CSR "Priyadarshini Samal" just simply denied me for the refund of 250 rupees. Flipkart is making fool of customers. I don't have any concern with the AC till now but these extra charging is really disappointing me and I will not accept this.

Verified Support

May 31, 2017

Flipkart Customer Care's response Will update back

Verified Support

Jun 01, 2017

Flipkart Customer Care's response Will update back

Verified Support

Jun 01, 2017

Flipkart Customer Care's response We'd like to let you know that your order was cancelled due to an unexpected courier related issue and the shipment was returned to the seller by E-kart Logistics. We assure you that feedback has been shared with the courier partner and they'll do their best to make sure that you don't experience this again. I regret to inform you that, once the order is cancelled we don't have an option to re-instate the order. If you like, you may place a fresh order for the items and we'll have it delivered to you this time. However, the price, offers and discounts for products vary from time to time and are valid only for a certain period. This largely depends on sellers and we suggest that you place an order immediately to avail any offer you see on an item you like.

Jun 01, 2017

Updated by neelakshvarshney` I don't want this copied and pasted answer as I got the same answer in my email as well. My concern is still not resolved. I expect this forum to help me in my issue as this way Flipkart is fooling customers by cancelling orders without giving proper reason. I want to know why the product was returned from the Logistics department? If there was any issue with the product, then it should have been replaced and delivered to me instead of cancelled. I hope as a consumer this forum will help me in getting my issue resolved.