Flipkart — Puneet issues

Website:

Www.flipkart.com

Hello Binny Sir,
Hope everything is fine. My name is Puneet sabhlok. Iam a regular user of flipkart have never faced any issues with flipkart before.b The concern is regarding OD[protected] Order number. I have purchased a handset but have received a empty box, escalating this issue from day 1, sorry to inform you sir but your each and every customer care associate is giving different information no one is clear about the process. Some of the associate are blaming me only. I spoke to your one of the manager, she said me that your history is very clear in flipkart and have seen that you have never return the product before. I informed her daily iam getting mails from flipkart that your return volume is high and all but your manager said that's auto generated mails please ignore that mails from next time you won't get such mails then too I was getting back to back same mails. Now Binny Sir my concern is even after managers commitment why iam getting that mails. And getting mails that seller has rejected and all what I have to do with seller I trusted flipkart so flipkart is responsible for it. And your manager said me that either you will get a replacement or a refund of it, but till now no such thing is there no update just getting auto generated emails every day. Sorry to say this Binny Sir, but feeling very very shameful about flipkart customer service. I choosed flipkart instead of Amazon as flipkart delivery is best then any other company no wrong commitment in it but customer service is worst very very worst no customer satisfaction associates blame customer only. Just I request to listen recording of your associate with whom I had a word you will come to you what they have said me each and every associate different information and no is bothered about solution or resolution just saying it has been cancelled, seller has rejected and all such things. Never seen such kind of customer service in life. Worst it is . Iam really sorry for my words but I don't have any other option sir. Hope you understand from customer's point of view and try to resolve this issue. Hoping for positive reply. Thank you