[Resolved]  Flipkart — quick heal total security antivirus

Address:

380015

Don't purchase non-refundable items from flipkart. They cheat and provide fake products and don't replace or refund.

Incident : IN[protected]

This is not just a first time but it has happened again and again. This is not just a first time that I received a fake order from flipkart. When I received the order (which was actually not the thing I ordered), I approached customer service and then they didn't provide me the actual product but transferred money to flipkart account. So to utilize that money, I ordered Quick Heal Total Security Antivirus which I needed to use after 15-20 days of expiration of the previous running one. When my antivirus got expired, I unboxed the new one I received from flipkart and saw there was a seal loosely attached at one side (mostly tempered somewhere). Ignoring it, I opened the CD and tried to install new antivirus with the keys written on that, and it didn't work. I tried to do the same from online download also, but same result. The item which I bought is worth Rs.3000/-. And when I called flipkart and complained, they just said that we can't return or refund as per policy which means by their policy, if you purchase anything that is non-refundable, you'll have to bear with it. If flipkart is not ready to solve my genuine issue, I'm going to defame it by any means as this is happening repeatedly.