[Resolved]  Flipkart — Realme 43 LED TV faulty

Address:

Bangalore

Sir
I am an Ex Servicemen. I have purchased a realme 43 inch TV online from flipkart on 10.06.2020er # FAC3R[protected] with this an additional warranty also purchased for three-year complete protection from Jeeves consumer services Private Limited invoice No. # EAAAAB[protected]. The display of the TV getting lines(Image attached). Register a service request on 29.12.2020 then an appointment booked on 30.12.2020 (appointment No. IN-SA[protected]) same day another massage received Jeeves Complete protection stating that the request of your LED TV has been registered with Jeeves, ticketid 0l31.372240KSGSCS-4860356. On 31.12.2020 technician attend the service request. As per his report TV panel issue.

Then the Jeeves proceed with a refund 50% of the invoice amount stating that it is damaged, actual it is not damage panel issue. As per terms and conditions of Complete protection 100% refund required as it is a manufacturing defect. The technician stating that he has never given any damage report to any one. (Technician Whatsapp image attached).
However, i try to contact the customer service, up to this time there is no reply from the M/s. Jeeves who give complete protection for three years.
Please look in to the matter most favorable.
An early action requested.
Waiting for your reply.
Thanking you,
Yours Sincerely

Ex Hav Purushothaman PK
Mob: [protected]