[Resolved] Flipkart — received a refurbished device and phone slow motion video was worst.

Mohammed Nadeem Shaikh

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400610
Website:	www.flipkart.com

We buy 2 nokia 6.1 plus device.
One device is used one and another device slow motion video was very worst.
I raised complaint regarding both phones.
For refurbish phone they ask me to courier back - no one is receiving courier on flipkart warehouse.
2nd phone they arrange tech and tech confirm issue for slow motion video and he update flipkart guy will pick phone.
I called multiple times flipkart customer care they also inform that we will receive call from backed but we never received call from backend team.

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Nov 23, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 10, 2018

Updated by Mohammed Nadeem Shaikh OD[protected]

Verified Support

Oct 11, 2018

Flipkart Customer Care's response We will revert on it.

Oct 13, 2018

Updated by Mohammed Nadeem Shaikh Again they are saying there I'd no issue.

Oct 18, 2018

Updated by Mohammed Nadeem Shaikh One of the very worst experience with flipkart shopping.
Still they are asking me to go and check with nokia service center.
Flipkart arranged technician and he confirm there is a issue with nokia limitation.
Now they want something in written by Nokia Service Center.
Flipkart just asking multiple things to do apart from returning both phone.

Verified Support

Oct 18, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the product being defective. We have interacted with the customer and informed that the service engineer has confirmed that the issue has been resolved in customer device. Hence, closing the complaint from our side.

Oct 22, 2018

Updated by Mohammed Nadeem Shaikh Which Technician had confirmed the issue had been resolved. ?
Then y ur people calling and asking us to go Nokia Care... Fraud Company and Fraud People.
Shame on Flipkart Company for Cheating with CX.