[Resolved]  Flipkart — received damaged ifb washing machine

Address:

Jind, Haryana, 126102

I ordered ifb 8kg fully automatic washing machine from flipkart. I got the product delivered on 10th sep. Ifb autorized engineer came for installation and he opened the package himself. On checking the machine he found that there is very big dent on the lower back side of washing machine. Machine might have been shipped in this condition or may have been mishandled during transportation. Ifb service engineer captured the photographs and asked us to return it on the flipkart. I placed return request on 12th sept. And after that flipkart again scheduled service engineer visit. Visit happened and they have updated on the ticket to replace the product but flipkart is rejecting it automatically saying that issue has been resolved. I have asked flipkart support to contact ifb support manually and check the update on the tickets but flipkart just keep saying we got the update that issue is resolved and keep cancelling the return request. When i approach ifb support they are saying that we have updated that customer need replacement for the damaged product. So, i don't know how flipkart reached to this conclusion without even contacting ifb. I have been following up with them from past 20 days without any concrete result. Now i decided to move to consumer complaint forum to get the replacement. I just want to know why the customer has to suffer for the wrongdoings of flipkart or there sellers. Please help in resolving this issue.

This is not the first item i have ordered from flipkart. I have ordered products worth lakhs and never faced such issue. Every time i got damage free products.

But if it is delivered damaged the it's there responsibility to replace it.

Flipkart order i'd : od[protected]
Product name : ifb 8kg front load fully automatic machine
Cost : 31749

It has been mental torture for me to contact flipkart support multiple times without any fruitfull results.