[Resolved] Flipkart — Received faulty Moto G2 | |||
Hello, On 22-Jan-15, I bought Moto G2 from Flipkart.com. I paid the amount Rs. 12999.00 for the phone and I received it on 25-Jan-15. After using the phone for a week, I realised some manufacturer defect of the speaker. The speaker produces the low quality sound and that makes my calling experience a nightmare. It also produces continuous humming sound in the background. I tried to reach the flipkart for replacement request, but they are not responding well. A technical person from their customer care asks me to upgrade my phone to some new OS, which is difficult for me as I am not aware of all such procedure :(. I am not sure that will resolve the problem. In stead I would like to have phone replaced or in worst case my money back. I am frustrated with low quality phone and inhuman customer care response. I have almost made up my mind to stop buying things from flipkart. Can you please look into this? Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Feb 17, 2015 Flipkart Customer Care's response Dear Sneha,
Greetings from Flipkart!
We regret to inform you that we were unable to find the order details.
We request you to revert with the below mentioned details : Order ID, Phone Number, Email address used while placing the order. We look forward for your reply.
Verified Support Mar 11, 2015 Flipkart Customer Care's response Dear Sneha,
Greeting from Flipkart.com!!!
When checked refund ID is generated and the same will be initiated back to source once the product is pick up is completed.
Contact flipkart.com customer support on[protected] for further assistance.
Thank you.
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 2 Comments | |||
Comments
I have raised the replacement request again and it has been accepted this time. I will be receiving a new phone. Expecting to get a good quality phone this time.
Reply
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